- Serves as official source of communication between Windstream and customers.
- Works with various teams to manage and develop strategic direction for customer communication. (Order Confirmation, Installation Appointment Notifications, post install account notifications, etc)
- Will serve as the point of contact for all Consumer and Small Business teams that request development of a customer communication.
- Proactively work with all business organization teams to identify existing and potential business gaps, then assist in developing strategy to efficiently and effectively close gaps.
- Identify and provide recommendations for communication process improvements.
- Ability to map and present communication touchpoints / recommendations to various teams and leadership.
Uses statistical tools as needed by the business unit to perform the following duties:
- Derive unknown variables from known variables
- Select correct statistical technique to measure data
- Interpret results from statistical data.
Performs other duties as assigned.
Desired Qualifications:Knowledge of wireline/wireless products; Forward thinker; Ability to work with many different groups and bring many pieces of the business together to achieve the desired result. Excellent communication skills.
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.
Job Category: Marketing
Locations: 4001 N Rodney Parham Rd |US|Arkansas|Little Rock\ |US|North Carolina|Charlotte
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.