UnitedHealth Group
Customer First Representative - Wausau, WI
At a glance
Location: US-WI-Wausau Map
Posted: 11/22/2019
Closing: 12/21/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Positions in this function are responsible for providing expertise, claim processing and customer service for short and long term disability claims. Authorizes the appropriate payment or refers claims to case managers for further review.


Primary Responsibilities:

  • Conduct data entry
  • Claim analysis
  • Customer support
  • Customer communications, both written and verbal

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED (or higher)
  • 6+ months customer service experience in a professional office or call center environment
  • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook with the ability to edit, save and send documents, spreadsheets and manage emails and calendars
  • Ability to work from 8:30am - 5pm M - F with some Saturdays as necessary


Preferred Requirements:

  • Healthcare or Social Service experience
  • Bilingual Spanish - speaking skills

Physical Requirements and Work Environment:

  • Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
  • Office environment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM


Keywords: UnitedHealth Group, Customer Service Representative, Conflict Management, Escalations

Customer First Representative - Wausau, WI