UnitedHealth Group
Customer Service Advocate - Dublin, OH (Job Fair)
At a glance
Location: US-OH-Dublin Map
Posted: 03/19/2020
Closing: 04/18/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Join Us for Our Customer Service Virtual Job Fair

Wednesday, March 18, 2020 from 12:00pm to 3:00pm

Connect from your smartphone, tablet, or computer to chat with recruiters and learn more about our exciting Customer Service opportunities in Dublin.

Register here for the event at: https://uhg.hr/dsnp318

We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week) Sunday to Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am to 11:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 5900 Parkwood Place Dublin, OH 43016.

Primary Responsibilities:

  • Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
  • This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


  • High SchoolDiploma, GED, or Equivalent work experience
  • Minimum of3+ years of combined education, work and/or volunteer experience


  • HealthCare/Insurance environment (familiarity with medical terminology, health plandocuments, or benefit plan design)
  • Social work,behavioral health, disease prevention, health promotion and behaviorchange  (working with vulnerablepopulations)
  • Sales oraccount management experience
  • CustomerService Experience

Careers atUnitedHealthcare Medicare & Retirement. The Boomer generation is thefastest growing market segment in healthcare. And we are the largest businessin the nation dedicated to serving their unique health and well - being needs.Up for the challenge of a lifetime? Join a team of the best and the brightestto find bold new ways to proactively improve the health and quality of life ofthese 9 million customers. You'll find a wealth of dynamic opportunities togrow and develop as we work together to heal and strengthen our Healthcaresystem. Ready? It's time to do your life’s best work.SM

Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity/Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law.

UnitedHealthGroup is a drug-free workplace. Candidates are required to pass a drug testbefore beginning employment.

Keywords:customer service representative, customer service, CSR, UnitedHealth Group,call center, UnitedHealthcare, health care, office, phone support, trainingclass

Customer Service Advocate - Dublin, OH (Job Fair)