Customer Service Coordinator
At a glance
Location: US-FL-Boca Raton Map
Posted: 09/29/2020
Closing: 10/28/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
Title: Customer Service Coordinator, Wholesale Division Responsibilities consist of but not limited to:
  • Manage all aspects of customer order processing for assigned retailers, and any associated special production orders
  • Review purchase orders for accuracy including but not limited to stock #s, descriptions, ship windows, packaging methods, ship mode, terms, pricing and that conditions for pricing are met
  • Process manual, EDI and sales portal orders within one business day of receipt 
  • Communicate any exceptions closely with sales, issue resolution
  • Compare PO's received to customer projections (when provided) and escalate any discrepancies. 
  • Place special production orders with factory agent as directed by manager
  • Maintain retailer one sheet and other important information in the retailer information folder
  • Coordinate all aspects of customer value added services with the warehouses and/or factory. This includes outer carton labels, shoe box labels and any other approved custom packaging 
  • Review vendor manuals quarterly for changes. Share relevant updates with agents and warehouses as appropriate
  • Each time special production orders are placed for a retailer, maintain customer specific packaging guides, ensuring that both brand and customer packing requirements are represented 
  • Coordinate any required warehouse VAS with the allocator 
  • Enter and process all at once PO's and address any availability and credit issues until the order is allocated
  • Follow up on weekly overbook, past cancel and bulk reports
  • Research customer chargebacks and communicate plan to prevent reoccurrence 
  • Second point of contact for the customer after the salesperson who manages the account.
  • Request RTVs as needed
  • Reviews and provides credit limit reports to accounting for release of orders on a monthly basis for future orders
  • Covering of desks for other Coordinators as needed
  • Managing bulk orders to insure proper depletion process
  • Working with Management on New Customer Setups
  • Any other business as assigned by the Customer Service Manager

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Customer Service Coordinator