Freedom Health
Customer Service Rep - South Carolina
At a glance
Location: US-SC-Columbia Map
Posted: 08/10/2018
Closing: 09/09/2018
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Freedom Health
Job description
Title

Customer Service Rep - South Carolina 

Full-Time/Part-Time Full-Time  Description

Title: Customer Service Representative-Call Center position-Columbia, SC

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If you are seeking a Customer Service, Call-center position with a great company, you have come to the right place!

General Purpose: To receive, investigate and respond to all member inquiries via inbound calls and resolve Medicare Advantage member issues and/or complaints in a timely and accurate manner. No Selling involved.

What we are seeking: Talented, experienced people with a great work ethic and go-getter attitude with a desire to assist our members. Spanish speaking a plus!

Responsibilities:

  • Answers all telephone calls within established department standards.
  • Tracks all existing member calls within the IKA database ensuring that documentation is concise and factual.
  • Participates in new employee orientation program and ongoing education programs as directed by Supervisors.
  • Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
  • Answer “entry level” claims inquiries, takes “Over the Counter” (OTC) orders for products and diabetic supplies, understands and processes “entry level” enrollment and disenrollment procedures.
  • Enters prospective members into Leads software.
  • Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Performs other duties as assigned.

What we offer:

  • Paid vacation time
  • Paid Holidays
  • Paid on-the-job training
  • Full line of Healthcare Benefits
  • 401k employer match
  • Employee incentives
  • Employee Referral program
  • Opportunities for career advancement

* Candidates must pass criminal background and drug screens.

Don’t delay….next class is starting soon.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  Position Concierge Specialist  Position Requirements   Req Number CUS-18-00168  Open Date 8/10/2018  AscUDF_OriginalRehireDates_OriginalHireDate None Specified 
Customer Service Rep - South Carolina