As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and/or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Serving as a backup when other employees are out due to illness, vacation, etc.
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
- High School Diploma or GED, some college preferred
- Must be 18 years of age or older
- Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting
- Ability to convey a positive and professional image to customers and employees
- Maintain composure in high pressure situations
- Capable of following an issue through to its conclusion
- Home care/healthcare background a plus
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans