and are looking to connect with you to help us deliver exceptional customer
service experiences as a Customer
Service Representative - Insurance Claims with TTEC in
Oklahoma City, OK.
Accepting digital applications for your protection and the
protection of our employees: Apply
online, via text -TTEC- to 97211 (Standard message & data rates may apply), or call 405-436-6273 to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today-s environment. We know we-re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your -get it done-, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
FREE licensing course (and you'll be paid for your time to boot)
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Fun, talented and witty teammates
Knowledgeable, encouraging, supportive and present leadership
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes-all the competitive pay and benefits you'd expect
On a typical day, you'll
Investigate, evaluate, and adjust low to moderately complex claims presented by or against insureds to confirm coverage, and determine legal liability in compliance with all state regulatory requirements
Adjust low to moderately complex Auto or Property claims
Seek guidance from team members to resolve issues and identify appropriate issues for escalation
Contributes to business goals, performance metrics, and effectively uses tools & technology.
No cold calling
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table- along with the following:
Aptitude to acquire and apply basic knowledge of Property & Casualty insurance claims and industry products, services, and processes to include P&C insurance policy contracts and coverages and the claim handling process and procedures.
Desire to train and become either an active Property & Casualty Claims Adjuster or Personal Lines License Insurance Agent
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and- with education- more is better
Computer literacy in a Windows operation environment
Support workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.