This position is responsible for supporting Tower Health Medical Group (THMG) operations and providing excellent customer service.
The Access Center Representative will communicate with both internal and external customers via a multi-line phone system, and enter data in an Electronic Medical Record system.
- Answering patient phone calls and scheduling appointments
- Registering patients
- Offering assistance
- Resolving patient concerns.
*High School Diploma or GED
Experience and Skills Required skills:
- Customer service experience
- Computer data entry experience, MS Outlook, Word, Excel,
- Typing (35 WPM)
- Ability to navigate multiple areas of reference materials (e.g., computer drives, internet, excel spreadsheets)