Ultimate
Customer Service Representative
At a glance
Location: US-CA-Lake Forest Map
Posted: 09/19/2019
Closing: 10/18/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ultimate
Job description

We are seeking a Customer Service Representative to join an awesome team in Lake Forest, CA. As a Customer Service Representative, you will be responsible for helping customers by providing product and service information and resolving technical issues. If interested, please apply!
Full-time schedule

$14.00-$15.00hr (depending on experience)

Responsibilities:
 
  • Handle customer inquiries and complaints
  • Responsible for processing and tracking all returned merchandise, Including RMA. Inspecting, sorting, receiving and customer follow-up.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
Qualifications:
 
  • High school diploma or equivalent
  • Call Center experience a plus
  • Previous experience in customer service, retail sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Experience using word, excel, and powerpoint
Benefits:
 
  • Awesome company culture
  • Room for growth within company
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Customer Service Representative