Ultimate
Customer Service Representative
At a glance
Location: US-CO-Denver Map
Posted: 09/08/2021
Closing: 10/07/2021
Degree: Not Specified
Type: Seasonal/Temp
Experience: Not Specified
Ultimate
Job description
Customer Service Representative - TTH - Hiring ASAP! 
Fulltime M-F 8am-5pm 
Salary - $19-21/hour 
In office fulltime 
Background and Drug Screening required for this position

Summary and Responsibilities: 

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • ​​​​​​​Resolve customer complaints via phone, email, mail or social media
Requirements: 
  • Proven customer support experience (1-3 years) 
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Customer Service Representative