Ultimate Staffing is looking for an entry level customer service representative to represent a dietary supplement company in Irvine, CA. This candidate will communicate with licensed healthcare professionals and their office staff regarding orders, inquiries, concerns, and questions.
Responsibilities Including but not limited to:
*Placing customer orders and processing each one in a timely manner
*Preparing documentation and implementing all orders received by phone, fax or other sources
*Handling customer order related questions, inquiries, and complaints
*Mailing out catalogs, invoices and other miscellaneous items requested by customers
*Retrieving voice messages each morning and process accordingly
*Maintaining current knowledge of products offered
Skills, Abilities and Requirements
*Conveys a passion and excitement for health and wellness topics, and demonstrates a desire to stay informed and knowledgeable about such topics
*Demonstrates strong verbal, written and interpersonal communication skills
*Communicates in a positive, courteous, and professional manner with a focus on customer service even when difficult situations arise while following company procedures
*Delivers consistent results in a fast-paced, evolving environment and an ability to multi-task and prioritize without sacrificing standards, accuracy or quality, or work
*Maintains accurate records of all activities in CRM system
*Ability to learn key information and pass knowledge tests about all products offered by the company
*Supports company values and standards of ethics and integrity
*Ability to know how and when to go above and beyond to meet the needs of our customer
*The ability to troubleshoot and anticipate potential roadblocks or customer concerns
*Experienced with technology, including CRM system, Word, and Excel
*Ability to prioritize and execute multiple tasks
*Must be able to function independently and as part of a team
*Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Work History
*2+ years in customer service with least 1 year in health, nutrition, or medical field, preferred.
*Experienced with technology, including CRM system, Word, and Excel.
*High school degree or GED with additional education in health/nutrition, preferred.
Occasionally the employee may be required to lift or move at least 25 pounds.
Competitive compensation and benefits package.
Job Type: Full-time
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.