Customer Support Coordinator
At a glance
Location: US-MD-Rockville Map
Posted: 10/11/2018
Closing: 11/10/2018
Degree: Not Specified
Type: Contractor
Experience: Not Specified
Job description
*Must have 2 years of experience in a call center setting. *

Customer Support Operating hours as of now are- 8:00AM - 8:00PM (7 days/week) Shift hours will vary; there are no set shifts. The schedules are changed every 2 weeks. (Will need to work a minimum of 2 weekends).  Saturday and Sunday from 9:00AM - 6:00PM.
Looking for strong customer service background and experience in a help desk environment and will need to have customer service background and technical; they will handle mostly customer billing and customer service calls.
Customer Support Coordinator Job Description
Assist customers make online payments on their subscriptions, setting up new user profiles, resetting passwords and updating account info and handling all billing related matters.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job requirements
Must be able to creatively research and identify problems while working in a fast-paced environment with constantly changing priorities. Ability to deal well under pressure and within tight deadlines required. Professional telephone manners and call documentation skills are essential.
Customer Support Coordinator