UnitedHealth Group
DSNP Retention Specialist - Greensboro, NC
At a glance
Location: US-NC-Greensboro Map
Posted: 01/21/2020
Closing: 02/20/2020
Degree: Not Specified
Type: Intern
Experience: Not Specified
UnitedHealth Group
Job description

Welcome to one of the toughest and most fulfillingways to help people, including yourself. We offer the latest tools, mostintensive training program in the industry and nearly limitless opportunitiesfor advancement. Join us and start doing yourlife's best work.SM

It's thattime, isn't it? You're ready for the next step forward and an opportunity tobuild on your skills. And it just so happens that there's never been a bettertime to become a part of the team at UnitedHealthcare,part of the UnitedHealth b family ofbusinesses. Now, you can take advantage of some of the best training and toolsin the world to help serve our members by interfacing and solving issues withtheir health care providers. As part of our group, the quality of support youdeliver will directly translate into better care for their patients This is nosmall opportunity. This is where you can bring your compassion for others whilebuilding your career.

Primary Responsibilities:

  • Ensuresquality customer service for internal and external customers
  • Respondsto incoming customer service requests, both verbal and written
  • Identifiesand assesses customers' needs quickly and accurately
  • Solvesproblems systematically, using sound business judgment
  • Partnerswith other billing and eligibility department representatives to resolvecomplex customer service inquiries
  • Monitorsdelegated customer service issues to ensure timely and accurate resolution
  • Appliesappropriate communication techniques when responding to customers, particularlyin stressful situations
  • Placesoutgoing phone calls to complete follow-up on customer service requests asnecessary
  • Respondsto customer service inquiries in writing as necessary
  • Establishesand demonstrates competency in eligibility, billing and receivable systems andassociated applications
  • Implementscustomer service strategies and recommends related improvements / enhancements
  • Maintainstimely, accurate documentation for all appropriate transactions
  • Makescorrections and adjustments
  • Otherduties as assigned

You’ll berewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.

Required Qualifications:

  • HighSchool Diploma / GED (or higher)
  • 1+ yearsof customer service experience analyzing and solving customer problems OR 1+years of experience in an office setting environment using the telephone andcomputer as the primary instruments to perform job duties
  • 2+ yearsof experience with Internet Explorer
  • 2+ yearsof experience with Microsoft Excel including data entry, sorting, creating, andmodifying spreadsheets
  • 2+ yearsof experience with Microsoft Word including data entry and documentationcreation
  • 2+ yearsof experience with Microsoft Outlook including email communications andcalendar
  • Comfortableworking Monday-Friday 9:00 am - 5:30 pm and mandatory overtime as needed

Preferred Qualifications:

  • Knowledgeof managed care industry
  • Healthcareexperience
  • Knowledgeof Billing / Finance and Eligibility processes, practices and concepts
  • Callcenter experience

Physical and Work Environment:

  • Frequentspeaking, listening using a headset, sitting, use of hands / fingers acrosskeyboard or mouse, handling other objects, long periods working at a computer
  • Servicecenter environment with moderate noise level due to Representatives talking,computers, printers, and floor activity

Careers at UnitedHealthcare Medicare &Retirement. TheBoomer generation is the fastest growing market segment in healthcare. And weare the largest business in the nation dedicated to serving their unique healthand well - being needs. Up for the challenge of a lifetime? Join a team of thebest and the brightest to find bold new ways to proactively improve the healthand quality of life of these 9 million customers. You'll find a wealth ofdynamic opportunities to grow and develop as we work together to heal andstrengthen our Healthcare system. Ready? It's time to do your life’s best work.SM

Diversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity / Affirmative Actionemployer and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, age, national origin, protectedveteran status, disability status, sexual orientation, gender identity orexpression, marital status, genetic information, or any other characteristicprotected by law.

UnitedHealthGroup is adrug - free workplace. Candidates are required to pass a drug test beforebeginning employment.

Keywords:UHG, Greensboro, NC, Call Center, Customer Service, Healthcare

DSNP Retention Specialist - Greensboro, NC