Data Repair Analyst
At a glance
Location: US-MA-Quincy Map
Posted: 11/23/2021
Closing: 12/22/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
Data Repair Analyst

Duties and Responsibilities:
  • Remotely troubleshoot issues on problem calls from Granite customers and field technicians.
  • Professionally and accurately handle customer requests including technical and non-technical inquiries.
  • Answer routine questions regarding service installation, product features, outages and component-level problems
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
Required Qualifications:
  • 1-2 years in a technical support related role
  • Proven ability to prioritize with a sense of urgency
  • Proven problem-solving skills
  • Ability to Provide a high level of customer support to improve customer experience
  • Ability to use computer and software applications to input and retrieve information
  • Ability to work well independently and in a team environment
  • Must have the ability to be cleared for Secret Clearance P2, or currently hold secret clearance
Preferred Qualifications:
  • Understanding of broadband products and their uses
  • Telecommunications industry experience

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Data Repair Analyst