Ledgent Technology
Desktop Administrator (SCCM)
At a glance
Location: US-CA-Gardena Map
Posted: 01/05/2021
Closing: 02/04/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ledgent Technology
Job description
We are partnering with a leading Food Manufacturing company in Gardena, CA hiring a Direct Hire Desktop Administrator. This will be an onsite position.

Needs to have extensive experience in imaging using SCCM and maintaining SCCM 

Supporting Active Directory and basic LAPS experience. 


Description

The Desktop Admin's role is to ensure proper end-user technology operations, so that employees can accomplish organizational tasks without technological barriers. This includes, but is not limited to, managing end-users and their devices throughout their lifecycle with tools like Microsoft System Center (SCCM), assisting with Service Desk operations including creating, prioritizing, documenting and actively resolving end-user service requests, and identifying areas of improvement in the organization's end-user technology platform.

The ideal candidate will have expert-level problem resolution skills with experience using Microsoft System Center, remote diagnostics and help request tracking tools, and provide desktop support.

Duties and Responsibilities


• Actively monitor and manage Service Desk for technical support requests

• Prioritize and schedule tickets; escalate problems (when required) appropriately

• Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

• Build rapport and elicit problem details from users

• Facilitate communication and collaboration with the team and end-users as appropriate

• Identify and learn necessary software and hardware used and supported by the organization

• Perform hands-on troubleshooting and support at the hardware level, including installing, upgrading, and configuring hardware and software components as required

• Perform post-resolution follow-ups to service requests

• Assist with user onboarding and offboarding

• Assist with user device lifecycle management including inventory management

• Maintain client confidence and trust by keeping information confidential

• Install and configure computer hardware operating systems and applications

• Manage end-user devices and software with SCCM including inventory, patching, software deployment, OS upgrades, and new system imaging

• Assist with the development, implementation, and administration of end-user device patching strategy for local and remote devices

• Support voice, data, and video conferencing equipment

• Identify and propose system and application fixes for performance bottlenecks

• Must be willing to be on-call based on rotation and available to respond to emergencies

• Perform related duties consistent with the scope and intent of the position

Requirements (Knowledge/Skills/Experience):


• Degree or Certification(s) in relevant field

• Minimum of 5 years' experience supporting end-users and their technology

• Ability to multitask, manage and prioritize requests efficiently

• Familiar with ITIL Service Desk, Change and Problem Management processes

• Expert level understanding of Windows 7 & Windows 10 in an Active Directory environment

• Moderate level understanding of Active Directory Users, Groups, Containers

• Moderate level understanding of networking including IPv4, DNS, DHCP, VLAN, Wi-Fi, OSI model

• Experience with user onboarding and offboarding in an Active Directory environment

• Moderate level understanding of Group Policy

• Experienced working with Windows file & print servers

• Experienced with file NTFS and Share permissions

• Basic knowledge of MacOS and iOS for common end-user support and training

• Expert level understanding of all Microsoft Office products

• Experienced in Microsoft SCCM user and device management

• Experienced with Microsoft 365 including Exchange, OneDrive for Business, SharePoint, and collaboration tools like Teams and WebEx

• Experience in using backup and recovery utilities

• Comprehensive knowledge of computer hardware, telecommunications, network, and personal computer tech

• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

• Strong customer focus

• Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance

Nice to Have (Knowledge/Skills/Experience):


• Manufacturing experience

• Experience creating and maintaining SCCM OS images for imaging new systems and upgrading existing ones

• Experience with Veeam Backup & Recovery

• Experience with endpoint protection administration; Trend Micro

• Experience with Microsoft Teams

• Experience with Cisco WebEx, Jabber, AnyConnect VPN

• Experience with SAP (ECC, S/4 HANA, Fiori, MII, SolMan, etc.)

• Experience with SSO and providers like OneLogin, ADFS, Okta, etc.

• Experience with MacOS and iOS

• Any MDM experience

• Any BitLocker experience

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Desktop Administrator (SCCM)