The Desktop Support Technician I is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade, and maintenance of workstation and peripheral equipment. This includes the resolution of problems reported by the Information Systems Service Desk and the implementation of new functionality. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The Desktop Support Technician I is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Desktop Support Technician I is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
EDUCATION: High School degree or equivalent required. Post high school Information Systems course work preferred.
CERTIFICATION/LICENSES: IT based certification preferred. A Valid New Mexico Driver's License required.
SKILLS: Demonstrated customer service skills. Basic knowledge of desktop operating systems and related software required. Ability to maintain good customer relations with the ability to explain complex solutions and problems to users (regardless of their technical ability), excellent problem solving and communication skills, good technical writing and documentation skills.
EXPERIENCE: One-year experience in the installation, maintenance, troubleshooting and support of Personal Computers required.
NATURE OF SUPERVISION:
-Responsible to: Manager, Desktop Support Services
- Bloodborne pathogens-A
General office setting with exposure to computer room environment. Exposure to patient care and ancillary biohazards. Extended video display exposure and use of keyboard.
PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 50 lbs. May be required to reach objects typically not in excess of 5 lbs. up to 8 ft. above the floor with the assistance of a step stool. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.