eXcell
Desktop Support Tech
At a glance
Location: US-MA-Cambridge Map
Posted: 04/13/2021
Closing: 05/12/2021
Degree: Not Specified
Type: Contractor
Experience: 3 to 6 years
eXcell
Job description
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!
 
Desktop Support Tech — Long-Term Contract
  1. Strong ability to support and work in a fast-paced and innovative corporate environment
  2. Hardware / software incident resolution best practices
  3. Ability to swiftly learn and problem solve for complex break-fix or technical desktop issues
  4. Ability to coordinate for and contribute to key digital, audio-visual, and technical projects
  5. Collaboration on tasks and initiatives that impact organizational values and results
  6. Knowledge of various innovative technologies that benefit operations
  7. Best practices and techniques for research, data analysis, and basic project management
We value deep passion for learning, creativity, and taking initiative. We expect candidates to be adept for a culture committed to the company as well as to serving, a strong sense of integrity, teamwork, constant self-improvement, and self-leadership.

This position would cover two sites daily located in Cambridge, MA within 5-minutes walk from each other. There will be other sites located in Boston and Lexington, MA that would be on an as-needed basis.
 
Qualifications:
  • Knowledge of break-fix on laptops, desktops, mobile devices, and peripherals
  • Exposure to hardware and software in an enterprise environment
  • Strong knowledge base to support Windows OS, Mac OS related hardware and software issues
  • Active Directory experience – resetting passwords, adding machines to the domain
  • Experience refreshing / reimaging machines
  • Basic data entry, research, and reporting skills to support various operational deliverables and projects
  • SCCM preferred but not required 
  • A+ Certification preferred but not required
  • Remote control experience (LogMeIn preferred)
  • Ticketing system experience preferred (ServiceNow)
  • Demonstrated ability to communicate effectively, even under challenging circumstances, with senior executives
  • Demonstrated ability to support and work alongside VIPs
  • Enjoys research, reflection, and sharing information innovative solutions and on new technologies that can benefit an unmet business need
  • Displays strong interest in self-improvement, career development, and taking initiative
  • An outgoing and positive attitude
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Desktop Support Tech