Desktop Support Technician II - SCEP, SCCM
At a glance
Location: US-FL-Orlando Map
Posted: 04/19/2021
Closing: 05/18/2021
Degree: 2 Year Degree
Type: Contractor
Experience: At least 5 year(s)
Job description
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
* * * Desktop Support Technician II Wanted * * * 

Good knowledge in a number of the following areas will be an advantage:
  • Operating Systems (Microsoft)
  • Windows 7 and 10 – required
  • Network Connectivity (TCP/IP, LAN / WAN) – required
  • Remote Connectivity / SSL / VPN
  • Printing – queue setup, NW troubleshooting required, hardware knowledge preferred
  • Software distribution / SCCM (basic knowledge required)
  • Applications
  • MS Office Products, including Office 2016 / O365
  • Microsoft SCEP / Windows Firewall
  • Virtual desktop infrastructure and/or Citrix
Position Responsibilities:
  • Work with Technical Support and Engineering teams to provide additional testing, training, troubleshooting, and documentation in respect of Technical Support
  • Provide training and consultation for the Level 1 help desk agents for client support issues
  • Provide operational support for the enterprise computing environment
  • Cover prime-time (business) hours from Monday through Friday (local time)
  • Communications, co-ordination, documentation, minor project management, and advanced troubleshooting
Education / Experience / Skills:
  • Strong analytical, problem-solving, communications, and documentation skills in English are essential
  • Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
  • Ticketing system experience – ServiceNow preferred
  • Approximately 5+ years of experience within one or more areas within Information Technology (IT) or comparable organization
  • Excellent verbal & written communication skills, especially in English
  • Strong problem solving & customer service skills
  • General understanding of Information Technology (IT) infrastructure and processes
  • Ability to assess and prioritize competing urgent issues
  • Ability to effectively work independently and collaboratively across global, regional cross-organizational team environments and participate in virtual projects, work requests, or activities
  • Good understanding of ITIL processes utilized at AP (change, problem, incident, etc.)
  • Good troubleshooting and incident management respective to multiple technologies
  • Ability to work with strategic vendors, outside service / support providers, and other third-party vendors
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Job requirements
Desktop Support Technician II - SCEP, SCCM