Director, Inclusion & Diversity
Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes® Global 2000
Forbes®' America's Best Employers List for third consecutive year
Forbes® 2020 America’s Best Employers for Women for second consecutive year
Member of the Dow Jones® Sustainability World Index
Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a DiversityInc Noteworthy Company for third consecutive year
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families
Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
The Director is responsible for leading and advancing the ongoing development and implementation of Inclusion & Diversity strategies which are critical to Quest Diagnostics’ business strategy, in partnership with executive, business, regional and HR leadership.
The ideal candidate collaborates with both internal and external stakeholders to ensure that the goals of the Inclusion & Diversity plan of action are aligned with the organization's mission and serves the needs of the organization. This position serves as the subject-matter expert responsible for ensuring that the Company achieves substantive improvements in its ongoing commitment to become a more inclusive place to work.
Duties and Responsibilities
Establishing the conditions at Quest to create and deliver products and solutions that reflect the preferences, needs and values of a diverse consumer base and empower better health outcomes while driving desired business outcomes.
Collaborate with and influence internal stakeholders (Operations, Clinical Franchises, Marketing, Commercial, Communications and other business partners as appropriate) to:
Develop, implement, and optimize external partnerships with professional associations and civic organizations and to enhance our reputation with emerging markets, identify untapped business opportunities and drive progress toward achieving desired business outcomes.
Develop a supply chain strategy that supports diversity in our suppliers and partners to deliver best-in-class services.
Establishing the conditions at Quest to develop, champion and promote an inclusive workforce at all levels of the organization and position the Company as an employer of choice who values the unique, individual contributions of its employees.
Collaborate with and influence HR Centers of Excellence to:
Establish and implement a I&D recruiting strategy (i.e. Targeted Diversity Outreach, Diverse Candidate Slates, etc.)
Establish and implement an I&D development strategy for diverse talent (i.e. Mentor/Sponsorship, scorecard, rotational programs, etc.)
Enhance and engage an I&D engagement strategy for diverse talent (Employee Business Networks/Affinity Groups)
Establish and implement an I&D succession-planning strategy for diverse talent (i.e. Talent Brokering between functional areas)
Harness the unique mix of abilities, talents, cultures, beliefs, and experiences of our employees to create an inspiring and inclusive workplace and drive engagement, retention, and innovation. Collaborate and influence Leadership and other key stakeholders to:
Build accountability for diversity and inclusion with business leaders enterprise-wide to demonstrate buy-in and commitment from leadership.
Organically integrate Unconscious Bias and Cultural Competence curriculum into Organization Effectiveness Academies
Leverage EBNs to engage employees in relevant initiatives that champion an inclusive and inspiring workplace.
Develop internal/externa. communications/media strategy to highlight Quest’s commitment to inclusion & diversity
Participate in Corporate Social Responsibility initiatives that align with inclusion and diversity strategies
Bachelor’s degree is required; Master’s degree is preferred
15+ years’ experience in Inclusion & Diversity function with effective results
Cognitive ability to observe and interpret information, assess data, make an assessment and recall details as needed
Ability to work independently and on a virtual team environment
Perform job duties with frequent interruptions or distractions and adjust priorities and focus quickly as circumstances dictate
Effective communication (verbal and written), researching, drafting, proofreading, planning, organizational and computer skills.
Strong, professional interpersonal skills; ability to interact professionally with colleagues and/or customers for different purposes in different contexts
Maintain composure under pressure
Demonstrated analytical, problem solving skills and ability to examine/observe details.
Ability to follow through, meet deadlines, maintain the highest level of confidentiality, anticipate requirements, and build relationships
Demonstrated ability to work independently and with virtual
Ability to comprehend and follow verbal or written instructions
Concentrate on tasks
Ability to make informed decisions
Ability to learn and comprehend information important to the business
Attention to detail, accuracy and listening skills
Proven problem solving and follow up skills, with the ability to develop appropriate resolutions
Strong organizational and prioritization skills
Provide knowledge and expertise in the Inclusion & Diversity industries including trends, studies/publications, vendors, tools, external think tanks & memberships.
Leverage Inclusion & Diversity data and insights, external benchmarking, human capital analytics and insights from key business partners to develop an Inclusion & Diversity strategy
Have knowledge and experience with Affirmative Action Planning
Create sense of urgency and influence around building a culture of inclusion and driving innovation and growth in our business
Develop and lead change management associated with driving the new strategy throughout the organization.
Proven experience and desire to be a “hands-on” leader.
Experience shaping and implementing strategy
Business mindset – internal and external, and analytical
Comfortable handling ambiguity and fluid situations; demonstrating a pragmatic approach
Ability to challenge the status quo
Strong verbal and written communication skills including presentations
Ability to collaborate, connect and influence executives and senior leaders
A sense of urgency and ability to deliver outcomes
Ability to lead change in a complex, matrix environment
Business acumen, strategic agility, drive for results, decision quality, managerial courage, organizational savvy, influencing others, developing direct reports, dealing with ambiguity
Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.
Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.