Director, Market Analytics
Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes® Global 2000
Forbes®' America's Best Employers List for third consecutive year
Forbes® 2019 America’s Best Employers for Women
Member of the Dow Jones® Sustainability World Index
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a DiversityInc Noteworthy Company for third consecutive year
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
The Director, Market Analytics is a hands-on analytics professional with experience in predictive modeling, forecasting, customer analytics and data mining to derive insights and recommendations. The function will build and deploy the foundational capabilities that will allow for ongoing analysis of consumer and HCP customer experience. The Director will provide the technical leadership and mentorship for the Market Analysts/Sr Analysts ensuring sound methodologies and best practices are employed by the team. This role is highly collaborative and works cross-functionally to develop insights to optimize marketing campaigns and programs, track customer experience, project market level forecast and lead opportunity assessments. This will be accomplished by creating and executing advanced analytics, results presentations and recommendations.
This position will manage a team of analysts, senior analysts and manager level analytic professionals. It is critical that the individual be able to contribute in a highly matrixed, cross-functional teams to contribute to evidence based-making. It is essential that this individual be able to synthesize outputs from analytical tools and methods and communicate them to colleagues who are not subject matter experts in a way that they can determine appropriate actions they should take based on the derived insights.
Other Responsibilities Include:
Near and long-term forecasting (familiarity with statistical trend/cycle/seasonal methods like exponential smoothing and ARIMA is critical for the number of product lines being projecting; and understand demand driven forecasting and consensus forecasting
Drives cross functional alignment and partnership to establish the appropriate application of analytics to CX measurement, ROI analyses, regression analysis, control vs. target, market level forecasting, financial modeling and opportunity assessments
Serves as a thought leader to the team in building analyses, troubleshooting issues, and developing analytical approaches
Prepares and delivers presentations that allow insights to be readily understood and extracted from large amounts of data
Leads in the development, standardization and implementation of customer experience tracking and reporting
Organizes and allocates team and other resources efficiently; ensures consistency in analytic methodologies
Market sizing and opportunity analysis – secondary research methods, financial analysis, demand modeling, product lifecycle, S-curves, industry knowledge, product development, primary research
XM – IT/tech acumen
Train and develop staff to product actionable insights
Utilizes new technology to improve efficiency and accuracy
Supports strategic initiatives and ad hoc requests
Support department needs for ad hoc reporting
Bachelor’s degree required; Masters level degree in mathematics, economics or related field (e.g. MBA, MPH, MS) is preferred
10+ years in analytics or finance in a business organization; 7+ years analyzing large data sets and creating data models to inform decision-making
Manage multiple simultaneous projects and the flow of information across multiple work groups.
Ability to work collaboratively in a highly matrixed organization
Experience working in a regulated preferred. Experience working within life-sciences and customer experience a plus
Project management experience required
Demonstrated proficiency with Microsoft Office suite of products, particularly Power Point, Word and Excel and data visualization
Ability to prepare and present clear and concise written communications, both in report and presentation formats to stakeholders at all levels including senior executives
Highly proficient in a variety of analytical software and statistical tools
Thorough understanding of statistics as it relates to analyzing data sets and understanding their limitations
Team oriented – ability to lead, motivate and work well with diverse, cross functional teams and in a matrix environment
Strong project management, skills; ability to manage multiple priorities simultaneously
Strong writing and communication skills
Proficiency with core business technology tools (MS Office, etc.)
Initiative – ability to independently problem solve and find resolutions
Technical Learning; Intellectual Horsepower; Learning on the Fly
Priority Setting; Planning; Time Management
Sizing up people; Standing Alone
Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.
Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.