Director, Medical Science Liaison
Professional Lab Services and Health Systems
Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes® Global 2000
Forbes®' America's Best Employers List for third consecutive year
Forbes® 2019 America’s Best Employers for Women
Member of the Dow Jones® Sustainability World Index
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a DiversityInc Noteworthy Company for third consecutive year
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
The Medical Science Liaison (MSL) is responsible for identifying and supporting the PLS organization with the clinical and diagnostic insight related medical needs for defined health systems to promote and strengthen the PLS relationships and improve the performance of these partnerships. Primary responsibilities include establishing frequent and timely interactions with Thought Leaders (TL), decision makers in the Health Systems, and other Health Care Providers (HCP) in the health systems to align clinical and laboratory medical strategies, promoting collaboration, and improving healthcare outcomes. The MSL also responds to unsolicited questions on current medical and scientific issues, healthcare advances, treatment trends, and health outcomes measures. TLs include (but not restricted to) nationally, regionally and locally recognized scientific and clinical leaders, medical advisors to managed care providers and committees, payers and HCPs active in addressing patient advocacy issues.
Expected Areas of Competency
MSL must demonstrate broad knowledge base on clinical laboratory testing. MSLs possess the ability to translate data into high quality medical dialogue and insights. MSL must possess a sophisticated understanding of the pharmaceutical, diagnostic and healthcare industry including commercial, and government payer strategies, and the evolving healthcare delivery models.
MSL collaborates and interacts with key health care decision makers in health systems to develop clinical and laboratory strategies to strengthen the health system partnership and healthcare performance
MSL needs to be able to present both solicited and unsolicited data and medical information to key TL to establish clinical and laboratory policies and strategies to enhance health system performance and PLS partnership
MSL may support company or health system-initiated trials by interacting with primary investigators, assisting in site identification and screenings, and delivering disease education using approved resources; MSLs may also support data generation activities including participating in reviews of Investigator initiated proposals
Other activities may include identification and training of contracted speakers or internal team members if alignment with health system and company needs
MSL will identify, collect and communicate insights to address competitive medical information in addition to insights on trends and changes affecting the regulatory and payer environment used to develop medical strategies to promote health system performance and partnership
Contributes to the development Medical Plans and Strategies by communicating his or her medical insight and knowledge derived from Expert Physicians, other Healthcare providers or scientific publications about the product or disease area, in particular with reference to patients’ needs and treatment trends.
Fully understands and complies with Quest Diagnostics medical and corporate SOP’s.
Adheres to the US “Compliance Code of Conduct”. Certifies against all required compliance training. Conveys a clear message on laws, regulations, and ethical standards to both internal and external customers. Develops an understanding of and complies with all GMA SOPs, the OIG Guidance, the CLIA requirements, ICH, GCP, and relevant FDA laws and regulations (certify completion where required). Alerts management to possible compliance issues.
Terminal doctorial degree, MD, PharmD, or PhD
Knowledge of clinical laboratory role in clinical practice in health systems and outpatient settings
Knowledge and familiarity with interpreting and presenting scientific data and publications
Clinical experience with a broad medical background, specialty area experience is a plus
Minimum of 4 years working in a clinical, diagnostics or pharmaceutical environment (excludes post doc education)
Understanding of clinical research principles
Understanding of the US Healthcare system, the diagnostics/pharmaceutical industry and clinical and health economic practices in the US
Ability to work independently- experience working across a matrix organization and commercial teams
Travel required; MSL will be required to live in the territory which they manage or within 50 miles of the territory borders
Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.
Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.