Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2018 revenues of $7.53 Billion, and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions. Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.
FORTUNE magazine's "World's Most Admired Companies" list for 4 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes Global 2000
Member of the Dow Jones® Sustainability World Index
Consistently named one of the best places to work in U.S. business journal rankings
Named a Diversity Inc Noteworthy Company for the second consecutive year in 2018
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
About Specimen Processing
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
As a Specimen Processor you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Specimen Processors play an essential role in our success and provide a critical service responding to the often-pressured requirements of accurate diagnoses. As a career, it offers a unique opportunity to learn and develop a profession offering long-term stability and development. You can also earn a competitive salary and great overtime, while growing your own career.
The Director, Specimen Processing is accountable for the planning, administration, and control of the Sample Preparation, Lab Support, and the Referral areas within the Esoteric Laboratories. The incumbent ensures that all specimens and samples received are processed in accordance with policies and/or procedures established by clinical and technical departments and are provided to the various departments in a "ready to test" condition where applicable. The incumbent is expected to meet all established completion time and/or processing time schedules in a "zero defects" manner. The incumbent actively supports and complies with all company and departmental policies and procedures.
Essential Job Duties and Responsibilities
Ensures that the selection, training, and promotion of personnel is handled in a manner consistent with the error free nature of the work to be performed, good medical laboratory practice, and in accordance with all corporate policies and procedures.
Establishes and maintains standards of performance and performance monitoring/reporting systems as necessary to ensure high levels of productivity and smooth operation of the department and provide regular production reporting information as needed. This area includes maintaining such records and documents as are necessary to comply with inspection, licensing and certification procedures.
Develops, establishes, maintains, and periodically reviews all policies and procedures related to the preparation of sample or specimen material received for delivery to the appropriate laboratory within Quest Diagnostics, to include development of training programs, preparation procedures, equipment operation guidelines and procedures, etc.
Defines and establishes an organizational structure consistent with the flow process required for processing the specimen and or sample material received ensuring clear lines of authority and accountability among subordinates.
Ensures that all corporate policies and procedures are followed and supported within scope of the position.
Develops, recommends, and controls the budget for the departments within the scope of this position, to include ensuring that such financial controls as are needed are in place and operating. Provides periodic reports to management on budgetary status and handles budgetary variances as appropriate.
Establishes and monitors problem identification, isolation, and solution mechanisms as needed to ensure error free work on the part of the departments and prompt handling of unusual situations which may occur from time to time.
Maintains an awareness of the current state-of-the-art in the medical laboratory area and applies such knowledge to the Quest Diagnostics process.
Establishes an open management environment within the department ensuring that the individual employee is treated with respect, dignity, and consideration by all members of the Quest Diagnostics team.
Bachelor's Degree in a scientific or business discipline plus a minimum of five years’ experience managing a high-volume production operation, or a combination of equivalent education or experience required.
Previous experience in a health care environment highly desirable.
Above average written and verbal communication skills.
Ability to deal with confidential information with discretion. Administrative and managerial ability in sufficient strength to provide firm direction and controls to departmental activities despite heavy pressure.
Ability to handle high levels of stress and work under difficult conditions and pressures. A high level of interpersonal skills is necessary to deal effectively with subordinates, peers, superiors, clients and the public, particularly during periods of stress.
Location and Travel
This role is a remote role, although there is a strong preference for candidates to be located near a major Quest location.
This role will require 75% travel.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.