Provide prompt, courteous service to the Clients, employees and departments, promoting professionalism, confidentiality, and the desire to assist.
Process requests for adds, changes, research, and assistance related to ATM and debit cards, Online Banking, Mobile Banking, EFT/ACH transactions and services, automated voice response system, core banking system, and any other products or services managed by the Electronic Banking Department.
Monitor and reconcile bank control and General Ledger accounts; research entries as needed.
Perform daily data processing functions, including: electronic file transfers; posting of Online Banking, ACH, and ATM transactions; ATM and Online Banking system updates; core banking system administration; and other related activities, including troubleshooting and technical support.
Process and respond to action items and Client communication generated online (stop payments, wire transfers, enrollment forms), as well as Client Service and inter-departmental e-mail; prepare Client and inter-departmental communication as needed.
Process claims of unauthorized EFT activity within mandated timeframes.
Prepare, update and maintain written procedures.
Adhere to applicable Bank Secrecy Act (BSA) requirements, internal procedures and Company Best Practices.
Back-up all functions
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.