West Corporation
- 911 Supervisor
At a glance
Location: US-CO-Longmont Map
Posted: 10/15/2019
Closing: 11/14/2019
Degree: 2 Year Degree
Type: Full-Time
Experience: At least 3 year(s)
Job description

West Safety Services is looking for a ECRC Supervisor to add to its team in Longmont, CO.  The core focus of this position will be responsible for supervising the day-to day functions of incoming call volume and activities in the 24-hour/7days-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues; supervise and manage staff allocation, work schedules, resourcing planning, and assignments based on call volume, anticipated events, and call history data; review, evaluate, and provide recommendations from call recordings in order to ensure call volume and etiquette is maintained.

So, if you’ve been waiting for an opportunity with a multi-billion-dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let’s get started on something BIG.
Job requirements
•Associate's degree from an accredited college or university with major course work in computer science or related field required. Equivalent work experience in a similar position may be substituted for educational requirements.

•Minimum one year 24/7 on call experience required. 
•Minimum one year supervisory or lead experience required. 
•Minimum of three years’ experience in emergency services dispatching in a 9-1-1 center or similar environment required

•Intermediate knowledge of MS Outlook, Excel, Word, and PowerPoint required.

Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. And we do it with a laser focus on reliability. leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 20 years, we have been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services
Intrado Digital Communications Services, formerly a part of Nasdaq corporate solutions, provides additional Public relations solutions so clients can access the latest innovations in communications technology, including reach and engage media, investors, employees and key stakeholders, and gain actionable insight into the performance of their campaigns and communications.
Applications will be accepted through 10/23/19.
Equal Employment Opportunity/Veterans/Disabled

•West’s Safety Services has strict background check requirements both pre-employment and throughout employment.
•Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.
•The company also runs a motor vehicle record check as part of the background check process.
•The Company conducts pre-employment drug screening and periodic screening during employment.
•Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.
•West’s Safety Services is a tobacco-free workplace.

911 Supervisor