Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
Responsibilities & Requirements:
? As a Support Lead with Sogeti you will ensure that the service performance of the portfolio meets or exceeds established goals / SLAs
? Manage customer expectations and escalations
? Address issues and challenges pertaining to the service, and resolving issues that may require partnership across the client organization
? Track Service Metrics
? 5+ years of relevant professional experience
? Must have experience as team lead or SME
? Must have hands on experience with ETL and SQL
? Bachelor's degree in computer science, information technology, engineering or related field is preferred
? Should have ITIL knowledge
? Strong verbal and written communication skills
The benefits our employees enjoy:
- 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)
- Medical/Prescription/Dental/Vision Coverage!
- Low-premium and deductible. Plan with free preventive care.
- $12,000 in Tuition Reimbursement
- 100% Company-paid mobile phone plan
- Personal Time Off (PTO)- Ensuring a balance of work and home life