UnitedHealth Group
Employer Installation Representative - Wausau, WI or Current US Telecommute
At a glance
Location: US-TX-Dallas Map
Posted: 08/25/2019
Closing: 09/24/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Employer Installation Representative is responsible for performing a variety of duties to bill and collect COBRA premiums for multiple lines of coverage. The administrator takes inbound calls from customers and participants, completes daily data entry, assists in the preparation of the monthly reports, and works with customer and participants to address any issues that arise.

This role is for candidates that want to work in the Wausau, WI office. Alternatively, candidates that are current telecommuters are also eligible to apply and continue telecommuting. This role will not allow for current non-telecommute employees to begin working remotely.

Primary Responsibilities:

  • Answers inbound calls from customers and participants to answer and resolve COBRA administration questions.
  • Analyzes COBRA Action Forms, to verify that the form was received and also processed within the legal time guidelines, insures that the event is a COBRA qualifying event, and coverage information is correct.
  • Review and post COBRA payments received to determine whether payments were mailed within federal time guidelines, whether payments are the correct amount, if someone failed to pay, if it’s an NSF, if grace periods apply, and if under legal guidelines there is a significant payment variance.
  • Process new hire letters within current federal time guidelines, for those customers who elect this service
  • Determines the Flex Spending premium based on annual contribution amount and contributions paid to date.
  • Updates and maintains COBRA Customer Information Database (CCID) on a timely basis to reflect customer and outside carrier information, and special procedures.
  • Answers, responds and tracks all emails, faxes and other communications from customers, brokers, outside carriers, and other departments on a timely basis.
  • Prepares monthly activity reports for customers, in a timely manner
  • Responsible to identify any customization necessary in benefit plans or reporting
  • Interfaces COBRA payment updates with other carriers to ensure continuation of coverage
  • Assist with preparing and or associating FileNet documents
  • Backup their team members on their assigned tasks including emails
  • Be a member of the COBRA unit procedure committee
  • Acts as a resource by providing departments within the company with a thorough understanding of the COBRA process


Required Qualifications:
  • High School Diploma / GED or higher
  • 1+ years of experience in Microsoft Word (creating documents) and Microsoft Excel (creating spreadsheets, sorting, and data entry)
  • 2+ years of customer service experience analyzing and solving customer problems
  • Work hours will vary between 8:30 AM - 5:00 PM and 10:30 AM - 7:00 PM shifts Monday - Friday with the ability to work overtime during peak business times


Preferred Qualifications:
  • COBRA experience
  • Experience with Medical Terminology
  • Call center experience
  • Coding certification (CPC or CCS or RHIT or RHIA)
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: COBRA, account, installation, representative, call, phones, customer
Employer Installation Representative - Wausau, WI or Current US Telecommute