Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Using your enrollment or claims processing knowledge, along with your research skills you will be responsible for the benefit configuration, case installation and maintenance of existing customer setup and new business setup within COSMOS.
Day to day activities include: group setup, building benefits, and maintenance of benefit configuration on COSMOS or within iBAAG, researching & resolving setup concerns, and responding to urgent issues timely.
You will be asked to represent the team on projects as a subject matter expert and must work to ensure requirements from the customer are identified and can be accommodated through configuration. Strong research skills are required to resolve installation or configuration questions and develop customer specific resolutions.
This role requires utilizing controls and analysis to contribute to process improvement initiatives. Daily workload requires individuals to partner with team members, data analysts and business analysts to streamline work flows and ensure desired outcomes to meet regulatory and business operating rules.
Support/Facilitate/Maintain/Manage Installation and Implementation.
Research configuration and setup installation issues and develop customer specific resolution
- Collaborate with stakeholders
- Adhere to documented policies and procedures
Manage workload in a fast-paced environment adhering to tightly controlled processes
- Assess and interpret customer needs and requirements
- Serving as a resource to others
Internal peer to peer audits to ensure quality standards are surpassed
Participate in cross functional meetings for miscellaneous project initiatives: review requirements, define requirements, troubleshoot challenges
- Onboard/train/mentor new team members
- Provide support to Project leads when required
Use pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigates non-standard requests and problems
- Prioritize and organize own work to meet deadlines
Provide explanations and information to others on topics within area of expertise
- Gather/Document/Support report requirements
- Create/Provide/Support ad hoc and schedule reports
- Identify/Implement process and report improvements
- Gather/Analyze and share report findings
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- High School Diploma / GED (or higher)
- 2+ years of COSMOS experience and/or 2+ years of BCCI Team experience
- 1+ years of experience in Medicare & Retirement
- Proficiency within Microsoft Excel (ability to filter, sort, create, and edit spreadsheets)
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keyword: UHG, United Healthcare, Employer Installation Specialist.