Executive Director, Healthcare Analytics Solutions – Information Ventures
Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes® Global 2000
Forbes®' America's Best Employers List for third consecutive year
Forbes® 2020 America’s Best Employers for Women for second consecutive year
Member of the Dow Jones® Sustainability World Index
Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a DiversityInc Noteworthy Company for third consecutive year
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families
Received 2020 C Everett Koop National Health Award for Efforts to Promote Employee Health
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
Our Mission is to broadly leverage Quest assets to enable customers to systematically address strategic imperatives by bringing actionable insights into workflows across R&D, diagnosis, and care continuums. At Quest Diagnostics, we serve all of the key stakeholders in healthcare, from patients to caregivers to payers and big pharma. We bring important information assets, platforms and partners together, and the Executive Director, Healthcare Analytics – Clinical Trials Program, will lead on behalf of Quest both internal and external teams as we develop, deliver and market innovative services and solutions.
The Executive Director will serve as the general manager for a Healthcare Analytics business line, with P & L responsibility. This leader will successfully evolve the business strategy, new product development, go to market plan, commercialize new products, partnerships, maintain current service portfolio, and ultimately grow this new business while increasing operational efficiency. The Executive Director will organize and align strategic priorities with members of the senior leadership team, manage internal communications and messages, and own (or identify owners for) special projects to ensure overall efficient processes and operations.
Duties and Responsibilities:
Lead the integration of new analytics service offerings into the operational landscape to enable Healthcare Analytics to meet sales, growth, and market share objectives
Provide leadership and expertise in the development of solutions and assets against multi-year product roadmap
Set the vision and priorities for the integrated team across all functions, including: Quest functional groups, strategic partners, vendors, and customers
Collaborate with the Healthcare Analytics leadership team to develop and implement plans for the operational infrastructure of systems, processes, and staff designed to meet growth objectives and exploit new business opportunities
Prioritizes key projects and management of critical issues to ensure attention and focus of the cross-functional team. Facilitates decision making by striving to provide full information at point of decision and by serving as a reliable, trusted and fair channel for all stakeholders. Ensures alignment and timelines support the overall business strategy
Responsible for the measurement and effectiveness of all processes internal and external; which enable timely, accurate and complete reports on operating conditions
Establish execution plan by customer segment, including quarterly milestones plans for development, launch and promotion of our evolving clinical trials informatics platform
Drive development of the platform and other solution requirements, including product requirements, business case and strategic rationale
Develop strategic relationships to deliver data, subject matter expertise, technology, or market access
Lead planning for pilots and market launch to ensure pricing, reporting, training, advertising/promotion, channel strategies and tactics are in place at introduction
Conduct/participate in market, competitive and customer research to identify needs and trends - including gathering input from the downstream organization – and feed into product plans/offerings, messaging, positioning and pricing
Track and report commercial and solution performance against plan, including customer satisfaction
Provides guidance to the commercial team to support the development of an effective communication strategy for sales effectiveness, customer awareness, and opportunity development
Promote Healthcare Analytics solutions and services at industry events, to prospective customers, and existing customers
Using QMS tools, has strategic oversight of all projects by establishing a reliable, sustainable operating rhythm to the support the leadership team and support teams.
Coordinates strategic meetings, documentation and deliverables.
Sets pace for meeting key timelines, manages expectations and ensures all collateral ready for review
Bachelor's degree in business, marketing or related field is required; Master’s degree in business or related field preferred
At least 10 years of strong operational leadership experience; 5+ years in a senior management role preferred
Experience in a new company/division startup strongly preferred
Prior experience leading or collaborating with product development to develop and commercialize new products and/or services.
Documented experience overseeing life-cycle management and market development and expansion activities.
Experience developing a new business model, and/or building a new organization, is preferred.
Six Sigma background preferred
Experience in working in a joint venture and/or managing partnerships ideal but not required
5+ years’ experience developing informatics related products
Clinical Trials focus:
10+ years clinical trial patient recruitment at either a CRO or Pharma/Biotech firm
5+ years’ experience analytics, bioinformatics or clinical informatics
5+ years’ experience working with patient advocacy groups and/or disease foundation
Successfully demonstrated experience with leading, implementing and deploying new tools and technology
Excellent leadership skills, with an ability to partner with a dynamic leadership team, external stakeholders and partners
Possess personal qualities of integrity, credibility, and commitment to company mission.
Flexible and able to manage multiple projects and deadlines
Can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Ability to work with a wide variety of people internal and external to the organization
Excellent communication skills, verbal and written, including a high degree of professionalism and personal presence.
Experience working in a matrix or complex operating structure
Estimated 25% travel required
Business and Financial Acumen
Drive for Results
Building Effective Teams
Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.
Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.