Executive Director, Operational Data, Analytics, and Governance
Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes® Global 2000
Forbes®' America's Best Employers List for third consecutive year
Forbes® 2019 America’s Best Employers for Women
Member of the Dow Jones® Sustainability World Index
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a Diversity, Inc. Noteworthy Company for third consecutive year
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
The Executive Director, Analytics, Data and Governance is responsible for managing our data and clinical analytics, providing oversight to data quality and overall data governance. This role will continue to develop and improve our efforts in big data, clinical analytics through the creation of informatics solutions that will help Quest compete in the ACO, IDN, Health System and Health plan space. This includes: Customer data; Product Data; Business Intelligence, Reporting and Analytics information based products and the underlying technologies to deliver these services to patients, providers, health systems and health plans. This individual will leverage resources across the different IT functional and business areas, as well as external technology and healthcare industry trends in order to create a sustainable competitive business advantage. This will also include analytic support across the HTAS and Quest Businesses. This role also partners with the Data Strategy and Tools team in overall development of our data strategy.
Duties and Responsibilities
Develop, improve and transform our efforts in big data, clinical analytics through the creation of analytic solutions that will help Quest compete in the ACO, IDN, Health System and Health plan space.
Provide management oversight and direction to Data Quality, Governance and Strategy. This extends to master data management.
Partner with Senior Leadership and drive growth in support of the business strategy supported by analytic solutions that drive business value and provide a competitive advantage.
Work with corporate strategy, process owner community, and software development teams to define our business processes, and the business architecture and technical architecture that supports the processes and business strategy which are supported by analytic solutions and capabilities.
Accountable for the enterprise analytics, informatics and the master data management platform. This includes: Customer data; Product Data; Business Intelligence, Reporting and Analytics information based products to deliver these services to patients, providers, health systems and health plans.
Collaborate with IT and other business units in assessing the current and future needs of the entire organization, and translate this understanding into practical, stable, innovative recommendations to facilitate strategic solutions and help drive innovation.
Collaborate with Enterprise Architecture on improving the big data system architecture, analytic tools, and strategic roadmap.
Provide input into strategic planning and product development as well as be responsible for planning surrounding IT staffing, technical direction, purchasing, and staff augmentation.
Define, implement, and manage enterprise analytics, data & governance program.
Partner with business and development team to optimize information flows and processes with a focus on supporting accelerating growth and driving operational excellence.
Collaborate to investigate and introduce new technologies and retire legacy technologies in support of our Enterprise Architecture vision.
Build external relationships - build strategic relationships with key suppliers such as IBM, Oracle, HP, Unisys, Microsoft, Cisco, EMC, etc.
Manage the IT Intellectual Property Process
Promote and influence the development and introduction of industry standards
Provide industry and academic partnerships to promote the reputation and positioning of Quest Diagnostics
Represent Quest Diagnostics’ HTAS organization with customers, partners, community and shareholders regarding our Analytic, Data and Governance capabilities and roadmap.
Influence/Negotiate with senior leaders to ensure standard solutions are adopted and business concerns are addressed. Create analytic ambassador program to support adoption.
Analyze business drivers to ensure the proposed analytic solutions, data and governance will meet business needs and provides/enables business value.
Support special projects and acquisitions as requested by VP, Software Engineering and Design or CDO/CIO.
Leverage industry best practices to drive continuous improvement within SE&D Software engineering process and practices
Support culture of continuous improvement with a will to win. Employee Lean Six Sigma principles to drive continuous improvement activities and lead initiatives as required.
BS in Computer Science, Software Engineering or equivalent work experience required
Advanced degree preferred
Minimum 14+ years of IT work experience in multiple IT areas.
Experience in Analytics, Data Strategy, Data Quality and Data Governance.
A solid background in enterprise data management, business intelligence and analytics tools, vendor relationships, technologies, standards, etc.
Understanding of the application of classification and metadata to the organization, retrieval and publishing of content including structured and unstructured data.
Ability to multi-task
Ability to follow verbal or written instructions
Using effective verbal communication
Using effective written communication
Handling stress & emotions
Concentrating on tasks
Adjusting to change
Sitting for long periods at a time
Proven extensive architecture planning, management and governance experience with legacy systems are a must.
Influences and communicates effectively with non-technical audiences including senior business executives and managers.
Proven management leadership skills.
Demonstrated leadership skills, project management skills, strong written and verbal skills, and organizational skills. Proven ability to drive process with indirect authority to project team members.
Experience in full software life cycle development, primarily operating in agile delivery
Proven extensive architecture planning and governance, technical engineering, and IT security management experience with legacy systems & technologies are a must.
Must have a solid understanding of information technology and information security.
A sharp thinker who quickly grasps the technical implications of business processes, and able to provide valuable insight into the perspectives of users, managers, developers, and other stakeholders
Comfortably moves between highly varying levels of abstraction from business strategy to IT strategy to high-level technical design
Clearly documents and communicates objectives, requirements, and designs at these different levels of abstraction to both technical and non-technical audiences.
Quickly and reasonably estimates capital, schedule, and human resources costs of proposed solutions. Compares, contrasts, and prioritizes among alternatives approaches while assessing risk both quantitatively and qualitatively
Uses seasoned judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities
Influences and communicates effectively with non-technical audiences including senior business executives and managers
Proven management leadership skills
Demonstrated experience acting as a change agent for a large organization
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.