Ultimate
Field Service Coordinator
At a glance
Location: US-CT-Niantic Map
Posted: 09/09/2020
Closing: 10/08/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ultimate
Job description
We are seeking a detail-oriented Field Service Coordinator who is looking for an opportunity to perform administrative tasks and promote strong customer service within the Service Center environment for a growing, privately held company
 
Primary Duties

¨ Advocate for partners to adopt and correctly utilize the WorkMarket platform including addressing emails, phone calls, and questions about the program adoption

¨ Onboard new business partners and assist with maintaining compliance

¨ Recruit and source field technicians to support service and project teams, especially those that require specific skills, licenses, or experience and training

¨ Work closely with the accounting team to address and reconcile timely PO/RP payments to field resources

¨ Personally maintain advanced user standards of proficiency levels within CRM/ERP and WorkMarket

¨ Dispatch CRM cases to meet service and PMO criteria of ETA and resource needs

¨ Create assignments, groups, and manage all activities within WorkMarket while maintaining CRM integrity of phase/status/ETA/PO and communications

¨ teams, especially those that require specific skills, licenses, or experience and training

¨ Work closely with the accounting team to address and reconcile timely PO/RP payments to field resources

¨ Personally maintain advanced user standards of proficiency levels within CRM/ERP and WorkMarket

¨ Dispatch CRM cases to meet service and PMO criteria of ETA and resource needs

¨ Issue work orders to subcontractors (partners) and purchase orders within CRM/ERP

¨ Establish, capture, report, and use KPI metrics and data within WorkMarket

¨ Control labor spend to meet or beat budgets and escalate if at risk or exceeding set thresholds

¨ Work with Field Resources team to manage internal tech schedule, schedule QC, training, and internal technicians

 
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Field Service Coordinator