PenFed Credit Union
- Financial Center Manager II
At a glance
Location: US-VA-Arlington Map
Posted: 12/01/2021
Closing: 12/31/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: Not Specified
Job description

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.


PenFed is hiring a Financial Center Manager II at our FT Myer location in Arlington, VA. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.


This will be a Monday-Friday role


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Manage and oversee daily operations of the Financial Center which includes but not limited to performance management, goal achievement, and teammate development.
  • Collaborate effectively to achieve results; building and nurturing strong relationships along the way.
  •  Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
  •  Is confident in identifying solutions for members based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently and is comfortable engaging all members.
  • Ability to learn and adapt to new information and technology platforms.
  • Apply strong critical thinking and problem-solving skills to meet member’s needs.
  • Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.
  • Efficiently manages time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
  • Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.
  • Maintain a high level of knowledge regarding PenFed products and services, to include policy/procedures and resources; assists team with complex member needs, to include explanation of loan decisions, and working with other departments to resolve issues.
  • Actively networks within fields of membership to include local community, military installations, and affiliated partners to grow brand awareness.
  • Provide support to other Financial Centers to include working weekends and/or extended hours as required to operate the business.
  • Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.


Equivalent combination of education and experience is considered.

  • Bachelor’s Degree is required.
  • Minimum of four (4) years’ related work experience in a management capacity in a financial institution required.
  • Minimum of two (2) years of demonstrated experience building, leading, managing and coaching a team.
  • Experience in financial services and knowledge of financial services industry, products and solutions.
  • Experience in mortgage, retail or hospitality.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
  • Bilingual, preferred 

Supervisory Responsibility

This position will directly supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Ability to travel to various worksites and be on-call may be required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.



Financial Center Manager II