PenFed Credit Union
- Fraud Products & Solutions Manager (Remote)
At a glance
Location: US-VA-McLean Map
Posted: 12/01/2021
Closing: 12/31/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: Not Specified
Job description

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.


PenFed is hiring a Fraud Products & Solutions Manager (Remote) at one of the following locations: Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska; and San Antonio, Texas. The primary purpose of this job is to lead fraud related projects and technology implementations in order to drive mitigation strategies through innovation. The position will lead in coordinating fraud projects that will lead to fraud detection and prevention.  The main tasks will include performing detailed requirements analysis, defining and documenting processes, coordinating and performing user acceptance testing, monitoring and supporting existing fraud tools and technologies, and driving system and process improvement initiatives to enhance system effectiveness. 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Independently plan and coordinate fraud related projects in support of risk mitigation and business operations.
    •  Identify and assign project tasks.
    •  Monitor progress and deliverables and ensure timely completion of projects.
    •  Serve as a liaison between stakeholders and users.
    •  Manage competing resources and priorities.
    •  Lead communications with other business teams to ensure consistent and accurate reporting while minimizing redundancy.
  • Evaluate business processes, analyze and anticipate business requirements, develop and implement solutions.
    •  Gather critical information from meetings with various stakeholders.
    •  Define and document business system processes and flows.
    •  Identify and prioritize requirements, drive decisions with key stakeholders.
    •  Update, implement and maintain application procedures.
    •  Document and communicate the results of these activities.
    •  Conduct meetings and presentations to share ideas and findings.
    •  Effectively communicate insights and plans to vendors, cross-functional team members and management.
  • Ensure decision effectiveness through fraud strategy performance evaluation and detection metrics.
  • Lead ongoing reviews of business processes and develop optimization strategies.
    •  Monitor and track effectiveness of tools and applications.
    •  Coordinate and track issue analysis, response, and resolution.
    •  Develop recommendations for additional control requirements and process enhancements.
    •  Develop and manage fraud prevention strategies through data analysis and business insight.
    •  Support effort in fraud rule effectiveness within the Enterprise Fraud solutions and provide recommendations to management. 
    •  Stay up-to-date on the latest process and IT advancements to automate and modernize systems.


Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in related field is required.
  • A minimum of 8 (eight) years’ experience in business analysis or a related field.
  • Experience in banking or credit union operations that includes in-depth knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues is strongly preferred.
  • Experience working with large datasets and knowledge of various data analysis software packages and tools (e.g., MS-Excel, SQL, SAS, or ACL) is required.
  • Strong interpersonal, verbal and written communication skills
  • Ability to effectively interact and build trusted relationships across different departments and all levels of management. 
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Advanced technical skills.
  • Excellent documentation skills.
  • Experience leading people in projects.
  • Strong analytical and problem-solving skills with the ability to effectively resolve complex situations and issues.
  • Must be results oriented with the ability to work independently as well as in a team environment.
  • Detail-oriented with strong organizational skills with the ability to manage or support multiple projects effectively.
  • Direct experience using large data to make effective, analytical driven decisions.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Ability to travel to various worksites and be on-call may be required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.


Fraud Products & Solutions Manager (Remote)