Embassy Suites By Hilton
Front Desk Supervisor - Embassy Suites Phoenix
At a glance
Location: US-AZ-Phoenix Map
Posted: 09/01/2019
Closing: 09/30/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Embassy Suites By Hilton
Job description

Located near the heart of downtown Phoenix, the Embassy Suites Phoenix Airport is in search of a Front Office Supervisor to join their team! With recent awards, we are able to illustrate that Hilton is the #1 Best Company to Work for in the U.S.! Come join us for our next 100 years!


For qualifying individuals, we offer benefits including but not limited to: medical, dental, vision, 401k (+company match), an extensive PTO (paid time off) plan, AMAZING travel discounts, meal plans while you work...and much more!

  • Earn a competitive wage of $14.25/hour

Basic Qualifications/Requirements:

  • 1 year of hotel front desk experience required
  • Previous experience in similar hotel/resort setting, required
  • 1 year previous supervisory experience, required
  • FULL availability to work AM, PM and Overnight shifts (as needed), Monday-Sunday

What will I be doing?


As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



EOE/AA/Disabled/Veterans

Front Desk Supervisor - Embassy Suites Phoenix