Hilton Hotels & Resorts
Front Office Supervisor (Overnight) - Hilton Buena Vista Palace
At a glance
Location: US-FL-Lake Buena Vista Map
Posted: 11/27/2019
Closing: 12/26/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Hilton Hotels & Resorts
Job description

The Hilton Buena Vista Palace, located on Walt Disney World property, is looking for an Overnight Front Desk Supervisor to join their team!

This position is full-time and includes the following great Hilton benefits: competitive insurance options, 401K, hotel discounts, meal discounts, room for growth, up to 22 days of PTO per year, and more!

Hilton has been ranked 3 years in a row by Fortune Magazine as one of the Best Places to Work in the United States! What are you waiting for? Please read the information below, and submit your application!

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.

- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

- Schedule, assign daily work, lead pre-shift meetings, inform and train team members

- Monitor, observe and assist in evaluating team member performance

- Monitor lobby traffic and adjust staffing accordingly

Basic Qualifications:

- One year of experience in customer service/hospitality

- 6 months of hotel front desk experience

- Previous supervisory experience preferred

- Must be able to operate and work with a computer

- OnQ experience preferred

- Must have previous experience in a position in which you handled cash and credit card transactions

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Keywords: (Front Office, Supervisor, Guest Services, Customer Service, Hotel, Hospitality, GSA, Front Desk, Full Time, Registering, Orlando, Disney, Leader, Leadership)


Front Office Supervisor (Overnight) - Hilton Buena Vista Palace