A General Manager with Hilton Hotels and Resorts is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
Hilton Houston Post Oak boasts an ideal location near the Houston Galleria Mall in the center of Houston's uptown business district. Our Houston hotel offers easy access to numerous corporate headquarters and George Bush Intercontinental (IAH) and Houston Hobby (HOU) airports, only 30 minutes away. Discover Houston's downtown area using the complimentary shuttle service within three miles of the hotel, or relax by the rooftop pool with spacious sundeck and covered patio.
Designed by world-renowned architect I.M. Pei, this stylish and sophisticated Houston Galleria hotel features signature glass archways and comfortable surroundings. Relax in our oversized rooms with private balconies or, if you need more space, reserve a suite with a wet bar, microwave, and mini-refrigerator.
Upgrade to an Executive Room to enjoy VIP turndown service, great views of the Houston skyline, access to the Executive Lounge and complimentary breakfast and evening snacks and beverages.
Host your next Houston meeting or special occasion in one of the hotel's 17 meeting rooms or the Grand Ballroom decorated with French-inspired Louis XIV-style teardrop chandeliers. After a long day enjoying all that Houston has to offer, re-energize with a vigorous workout in the hotel's 24-hour fitness center. Book your stay here and experience true Texas hospitality at our Houston Galleria hotel.
- 448 sophisocated oversized rooms
- Located 1 block from the Galleria in the heart of Uptown business district
- Complimentary shuttle service within a 3-mile radius of the hotel
- 30,000 sq. ft. of Houston meeting and event space near the Galleria Houston
- 30 minutes from Intercontinental (IAH) and Houston Hobby (HOU) airports
- On-site designated Kosher Kitchen and catering for events
- Skindeep Spa & Salon (PDF) located on lobby level
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the excutive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
- 3 + years of general manager experience managing $20M+ revenue in a mid-sized property
- Experience managing a full-service property
- Proven ability to drive revenue and guest satisfaction
- Experienced in ownership partnerships
- Local market experience
- Hilton brand experience
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.