SGS North America
General Manager - Lab Operations
At a glance
Location: US-PA-West Chester Map
Posted: 11/15/2019
Closing: 12/14/2019
Degree: Graduate Degree
Type: Full-Time
Experience: Not Specified
SGS North America
Job description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 90,000 employees in 130 countries, and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Life Sciences Services (LSS) from SGS – optimize your development timelines to get medicines and medical devices to market quickly and safely. As a result, we are often a preferred partner for the top 20 pharmaceutical and biotechnology companies.

Job Summary:

This position is accountable for all aspects of the operations and financial performance of the West Chester, PA Life Science Services (LSS) laboratory including financial P&L, operations, revenue generation, and service excellence.

Theservices provided by SGS West Chester are primarily focused in the applicationof mass spectrometry and associated techniques to the analysis of all types ofbiopolymer including protein, carbohydrate and nucleic acid. The facility isfully GMP and is part of SGS’s integrated network of Life Science laboratoriesacross North America.  

Primary Responsibilities:


  • Accountable for achieving the KPIs and objectives established for you by the VP, U.S. LSS
  • Ensure services are performed in accord with federal and local regulations
  • Accountable for the delivery of product test data to achieve Client Satisfaction by maintaining production and specified turnaround targets
  • Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS standards for production, quality and financial performance
  • Reports turnaround times in monthly reports, manages to goal of 100% on time delivery
  • Monitors people-hours and approves overtime accordingly, adding additional stuff where workload and financial performance can support it
  • Monitors and reports weekly projection status (#samples processed/personnel). 
  • Maintains production targets and takes proactive measures to sustain these targets
  • Meet with customers to determine opportunities
  • Promote the image, capability and integrity of the company to the clients
  • Lead team to a zero recordable and near-miss incident approach
Job requirements

Education, Required Skills & Competencies:
  • PH.D. degree in Chemistry, Biology, or related sciences required
  • Knowledge of modern analytical techniques, including mass spectrometry, and their application in the therapeutic biopolymer area.
  • 10 years of previous experience in a regulated (GMP) laboratory environment required
  • 5 years supervisory experience
  • Strong leadership skills and experience in the management of technical teams in a service related environment
  • Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
  • Excellent interpersonal, written and verbal presentation skills.
  • Excellent report writing skills
  • Capable of interacting with all levels of management, suppliers and clients
  • Able to coordinate and motivate a team towards a common goal.
  • Able to realize business opportunities in conformity to the business strategy
  • Proven time management skills and a strong attention to detail.

Additional Information:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. 

SGS is an EOE AA M/F/Vet/Disability employer. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. 

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
General Manager - Lab Operations