This position supports the Accountable Health Communities Grant
The Community Navigator is responsible for assisting patients navigate and access community services and social supportive resources including scheduling of appointments and coordinating the referral process. The process involves a high level of interaction with hospital staff, patients, community health providers and partners to determine optimal care needs and settings, make referral appointments, and transfer relevant patient health data via a secure web-based system, as well as necessary follow-up to ensure continuity of care. The Navigator will provide training for additional AHC Navigators.
Associates/Bachelors Degree preferred.
High School/GED Required
Certification and Licensure Requirements
Driver’s License required
Experience and Skills
Previous case management experience working in the Nonprofit, Healthcare or a related field (required). Healthcare quality improvement and community organizing skills are desired. Familiarity with workflow redesign, use of data systems and federal healthcare grants. Prior experience working with human service organizations. Data collection and reporting as required by CMS; Responsible for having functional knowledge in prevalent health conditions, mental health disorders, substance use disorders, interviewing techniques, care planning, cultural competency, self-advocacy, self-direction, parent/family engagement, and community- specific resources; Create action plan and referral summary for beneficiaries; Provides oversight and supervision to Community Health Workers. Ability to work with a variety of individuals and groups in different roles. Ability to facilitate meetings and present in front of groups. Computer skills (MS Office, internet, etc.) required.