Group Lead, Specimen Processing - Chantilly, VA
The Specimen Processing Group Leader assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all SP Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.
Duties and Responsibilities:
>Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
>Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed
>Assists all SPTs in proper test selection and problem resolution
>Answers and clarifies employee questions (including laboratory personnel) regarding processing
>Provides appropriate feedback to supervisor(s) when problems arise.
>Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
>Monitors supply inventory, ordering supplies as needed
>Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
>Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
>Perform all other job duties as assigned
In addition to above, the group leader may assist the supervisor(s) in the following:
>Prioritizing work assignments
>Monitoring production and activity of all SPTs in order to meet departmental deadlines
>Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment
>Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
>Makes suggestions and recommendations to enhance workflow
>Helps manage department overtime
>Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
No direct reports; typically leads and directs the work of 8-12 Specimen Prep Techs and/or SP Data entry reps.
Education Preferred: HS diploma or equivalent required
Work Experience: 3 years experience in a laboratory environment with Specimen Processing experience preferred.
Internal candidates minimum of one year in SPT III/related role
>Medical background preferred which includes medical terminology applicable to a clinical laboratory
>PC skills including ability to run reports & use to manage workflow; real-time thru put
Physical and Mental Requirements: Works day shift or night shift with weekends and required overtime as needed
>Performs multiple tasks simultaneously and with interruptions, physical and mental stress
>Works in a biohazard environment and practices good safety habits
>Able to sit or stand for long periods
Other: Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
>Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task
>Demonstrates strong interpersonal skills that foster a positive environment
>Demonstrates flexibility and adaptability
>Drives frequent employee interaction on floor providing feedback, coaching and guidance
>Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
>Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
>Works under pressure and assists department in maintaining productivity and quality goals
>Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems