Group Lead Specimen Processin- San Juan Capistrano, California
Work Schedule: Tuesday to Saturday 4:00am - 12:30pm
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
As a Specimen Processor you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Specimen Processors play an essential role in our success and provide a critical service responding to the often pressured requirements of accurate diagnoses. As a career, it offers a unique opportunity to learn and develop a profession offering long-term stability and development. You can also earn a competitive salary and great overtime, while growing your own career.
The Specimen Processing Group Leader assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all SP Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.
Duties and Responsibilities:
>Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
>Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed
>Assists all SPTs in proper test selection and problem resolution
>Answers and clarifies employee questions (including laboratory personnel) regarding processing
>Provides appropriate feedback to supervisor(s) when problems arise.
>Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
>Monitors supply inventory, ordering supplies as needed
>Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
>Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
>Perform all other job duties as assigned
In addition to above, the group leader may assist the supervisor(s) in the following:
>Prioritizing work assignments
>Monitoring production and activity of all SPTs in order to meet departmental deadlines
>Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment
>Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
>Makes suggestions and recommendations to enhance workflow
>Helps manage department overtime
>Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
No direct reports; typically leads and directs the work of 8-12 Specimen Prep Techs and/or SP Data entry reps.
Education Preferred: HS diploma or equivalent required
Work Experience: 3 years experience in a laboratory environment with Specimen Processing experience preferred.
Internal candidates minimum of one year in SPT III/related role
>Medical background preferred which includes medical terminology applicable to a clinical laboratory
>PC skills including ability to run reports & use to manage workflow; real-time thru put
Physical and Mental Requirements: Works day shift or night shift with weekends and required overtime as needed
>Performs multiple tasks simultaneously and with interruptions, physical and mental stress
>Works in a biohazard environment and practices good safety habits
>Able to sit or stand for long periods
Other: Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
>Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task
>Demonstrates strong interpersonal skills that foster a positive environment
>Demonstrates flexibility and adaptability
>Drives frequent employee interaction on floor providing feedback, coaching and guidance
>Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
>Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
>Works under pressure and assists department in maintaining productivity and quality goals
>Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems