The Boca Raton Resort & Club is seeking a Group Sales Room Coordinator!
What will I be Doing?
Coordinate the prompt, courteous and efficient delivery of those products to satisfy the customer's service needs and to maximize the hotel's profits.
Solicit and respond to companies and organizations to sell guest rooms and meeting space and also solicit them to purchase food and beverage from the hotel.
Meet with and entertain customers and prospective customers to solicit and respond to leads, by telephone or direct conversations with customers requiring moderate size group accommodations (10-50 guest rooms and special room blocks) for moderately complex meetings and/or meeting space and/or on-site (hotel) catering, based upon leads and account files assigned by the Director of Sales or the Asst. Dir. of Sales. Courteously answer incoming phone calls from persons inquiring about the rental of guest rooms and/or meeting space and/or the purchase of on-site (hotel) catering. Qualify customer, either inquiry related or driven by solicitation, for strategic buying needs and uncover personal buying needs
Prepare proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability
Calculate and quote prices within guidelines for same
Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities
Build room blocks and group codes for all room reservations
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!