Waldorf Astoria Hotels & Resorts
Guest Room Dining Order Taker (Full-Time/AM Shifts) - Arizona Biltmore Resort
At a glance
Location: US-AZ-Phoenix Map
Posted: 11/18/2019
Closing: 12/17/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Waldorf Astoria Hotels & Resorts
Job description

The luxurious Arizona Biltmore Resort is looking for a Guest RoomDining Order Taker to join their amazing Food & Beverage team!

  • This full-time position pays a competitive wage of $8/hour + tips & amazing benefits!
  • Shifts are primarily AM

**Weekdays,weekends & holidays are required. **

Hilton's outstanding benefits to include: 22 days of paid time off(PTO), travel discounts, 401K matching retirement plan, F&BDiscounts and other AWESOME Hilton Perks!

Hilton is ranked by Fortune Magazine as the #1 Best Place to Workin the United States & #2 in the World! What are you waiting for? Please read the information below, submit your application, and come join theHilton family!

Basic Qualifications/Requirements:
  • Previous customer service experience, required.
  • Ability to operate Microsoft Office applications & proficiency in operating office machines/equipment
  • Must be the legal age to serve alcohol in the state of Arizona.
What will I be doing?

As an Order Taker, you would be responsible for answeringtelephones and taking guest food and beverage orders in the hotel's continuingeffort to deliver outstanding guest service and financial profitability.Specifically, you would be responsible for performing the following tasks tothe highest standards:

  • Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
  • Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
  • Up sell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
  • Take guest food and beverage orders and input orders in appropriate point-of-sale system
  • Reconcile check upon delivery of orderincluding, but not limited to, verifying check totals, gratuity disbursementand managing the cash drawer and house bank in accordance with establishedaccounting guidelines

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Guest Room Dining Order Taker (Full-Time/AM Shifts) - Arizona Biltmore Resort