Responsible for assessing, designing, developing, improving, evaluating, and delivering initial and continuing training programs for assigned teams; facilitate various learning modules to include live training, virtual training, e-learning courses, etc. to assist with the transfer of product and process knowledge; assist with reviewing, developing, and implementing key performance indicators (KPIs) into training materials upon review by upper-level leadership; integrate adult learner best practices, learning initiatives, and legislative requirements into a deliverable training programs; may be asked to update current training materials to better align with team needs and most recent legislation; as assigned, create and facilitate reinforcement programs to support ongoing professional development; assist with coordination and preparation of training schedules, training rooms, and training materials (e.g. projector, screen, copies, etc.) as needed
•Associate's degree from an accredited college or university with major course work in marketing, communications, business administration, education, English, instructional design, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements.
•A Bachelor's degree from an accredited college or university is preferred
•Minimum two years' experience in a corporate training or professional teaching position, wellness training, instructional design, or as a lead or supervisory healthcare call center position is required.
•Intermediate knowledge of MS Word, Excel, Outlook, and Power Point required
•Basic knowledge of MS Access, Visio, and SharePoint is preferred
•Experience utilizing a learning management system (LMS) tool (e.g Skillsoft, Blackboard, etc.) is preferred
•Experience utilizing curriculum design systems (e.g. Adobe Articulate, Brainshark, Camtasia, etc.) is preferred
•Experience with curriculum design and adult learning theory preferred
•10% travel may be required
•Occasionally may be asked to carry light items, weighing less than 15lbs (e.g. books, training materials, copies) from desk to training location
•In general, this position frequently requires standing for sustained periods of time to present in front of a classroom
•Presenter must have enough mobility to actively work and engage a room of learners