Intrado
- Healthcare Associate - HM
At a glance
Location: US-TX-San Antonio Map
Posted: 03/26/2020
Closing: 04/25/2020
Degree: High School
Type: Full-Time
Experience: At least 1 year(s)
Job description

Our Healthcare Division provides a multitude of products/services that make an impact on the quality of patient care. Unlike the traditional Healthcare Industry, we offer standard work schedules


Functions:

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update as necessary in CRM system
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Transfer caller to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Handle calls in Triage queues
  • Perform other duties and projects as assigned by management
Job requirements

Requirements

  • 1 year customer service
  • Medical Assistant Certification preferred
  • 1 year healthcare/medical front/back office experience required
  • Must be 18 years of age and have a High School Diploma or equivalent (some college preferred)
  • Spanish bilingual a plus
  • Computer and technologically savvy
  • Ability to handle multiple/concurrent tasks/computer programs
  • Ability to work flexible full time schedules - hours of operation will be 24/7
  • Call center experience a plus
  • Excellent communication skills - verbal and written

About Salelytics:


Founded in 1988, Salelytics powers revenue delivery for some of the biggest and best brands in the world using customized coverage models, best-in-class sales analytics, and dedicated Sales Pros.  Our teams perform critical functions that drive back tremendous value to our partners and their customers.  Headquartered in the Appleton, WI Salelytics has 1,300 employees in offices in Appleton, Wausau, & Middleton, WI, San Antonio, TX, and Makati City, Philippines. 


Questions:

Give one of our Talent Acquisition Consultants a call today at 210-200-4768!      


Applications will be accepted through 04/02/2020


Equal Opportunity Employer/Veterans/Disabled



Healthcare Associate - HM