Quest Diagnostics
Hospital Account Manager - NY/NJ
At a glance
Location: US-NY-White Plains Map
Posted: 01/04/2022
Closing: 02/03/2022
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Quest Diagnostics
Job description

Hospital Account Manager 

The Hospital Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts.


Duties and Responsibilities:

• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.

• Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.

• Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.

• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.

• Implements fee increases or price changes; enforces contract compliance.

• Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.

• Maintain knowledge of all connectivity products (i.e. Quanum, e-orders, e-prescribe) and new tests.

• Ensures compliance with company polices and government regulations.

 Education Preferred:  

• Bachelor’s degree in Business, Marketing or the Life Sciences

 Work Experience

• Five (5) years of successful experience providing services to healthcare providers.

• Three (3) years of sales experience


• Knowledge of reference laboratory business, esoteric tests and processes

• Knowledge of the healthcare industry, payors  and regulations

• Track record of everyday excellence in client service delivery

• Valid driver’s license and ability to travel in regional market

Key Competencies 

• Customer Focused
• Action Oriented
• Results Driven
• Listening
• Priority Setting
• Problem solving
• Time management
• Interpersonal savvy
• Persistence
• Creativity

Hospital Account Manager - NY/NJ