A Housekeeping Rooms Control Clerk is responsible for achieving maximum operating efficiency in the Housekeeping Department by coordinating Housekeeping written and verbal communication interdepartmentally.
What will I be doing?
A Housekeeping Rooms Control Clerk is responsible for achieving maximum operating efficiency in the Housekeeping Department by coordinating Housekeeping written and verbal communication interdepartmentally. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Answer the telephone courteously and professionally. Remember ALOHA and MAHALO.
- Dispatch incoming calls accordingly.
- Coordinates Housekeeping room status with previous shift Clerk and continue communication with the Front Office Control clerks through the day/night.
- Assist in key control and inventory
- Exceptional follow-through skills.
- Thorough communication skills.
- Capable to adjusting to various job task.
- Good interpersonal skills.
- Organized clerical skills.
- Highly motivated.
- Able to work under pressure.
- Remain professional at all times.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!