Housing Resources Customer Service Representative
At a glance
Location: US-MA-Springfield Map
Posted: 04/22/2021
Closing: 05/21/2021
Degree: Not Specified
Type: Seasonal/Temp
Experience: Not Specified
Job description

Ultimate Staffing is seeking a Housing Resource Customer Service Representative, call today or apply online at ultimatestaffing.com

Responsibilities Include:

  • Provide friendly and helpful service to all callers, clients and visitors to Housing Centers;
  • Educate consumers about tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information and available community resources;
  • Assist clients with housing search resources and tools, effective problem solving, and options planning to address housing needs;
  • Conduct Assessments and provide information, education, and referral on appropriate resources when necessary;
  • Respond to general inquiries and provide general program literature, forms, and resource information to visitors/callers within established parameters; refer to appropriate staff members for further assistance, including financial assistance programs;
  • Receive, respond and/or refer incoming calls to appropriate individual;
  • Maintain log of incoming visitors and documentation; including but not limited to "real time' data entry in CMS database system;
  • Document all calls from switchboard in CMS database;
  • Ensure all calls are responded to in a timely response, including all forwarding all inquiries from government offices, housing court, legal services and other applicable agencies;
  • Maintain adequate supply of up-to-date program materials and forms in reception and resource areas in Housing Centers;
  • Manage, organize and update information in all required databases and software applications; 
  • Receive, sort, deliver, and date stamp incoming mail and packages. Prepare outgoing mail as necessary;
  • Responsible for all administrative duties, including assessments and client appointments as needed;
  • Work collaboratively with the teammates in preparing/planning workshops for tenants and landlords;
  • Establish and maintain strong, collaborative relationships with internal staff and departments, landlords/owners, community groups and agencies;
  • Perform general clerical duties, (including but not limited to) scanning, filing, faxing, copying, preparing correspondence and reports.
Requirements Include:
  • 2 years post-high school or equivalent experience
  • 3-5 years' administrative/customer service experience, preferably in Social Services
  • Demonstrated ability to communicate clearly and effectively (both verbally and in writing);
  • Computer proficiency, including Microsoft Office applications
  • Ability to organize and prioritize effectively in a fast-paced environment;
  • Excellent problem-solving and networking skills
  • Knowledge of Way Finders programs, contacts and procedures
  • Knowledge of community resources
  • Bilingual (Spanish/English) required

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Housing Resources Customer Service Representative