The Hilton Hawaiian Village is searching for an HR Coordinator! This role is a hybrid position that consists of both training and employee relations support for the Human Resources department.
What will I be doing?
A HumanResources Coordinator is responsible for coordinating, scheduling andfacilitating corporate, and hotelspecific training programs to support the hotel's guest satisfaction goals andlegal requirements. Tracks all training classes, maintains accurate records andensures 100% completion rate. Specifically, you would be responsible forperforming the following tasks to the highest standards:
Inputsdata into Hilton University, Excel and/or TMX, and maintains each tracking toolto track completion of all training classes in accordance with Hilton and hotelrequirements. Prepares and distributes training completion status reports todepartments. Scans and/or files trainingcertificates/documents in appropriate filing system.
Coordinates,schedules, enrolls participants and facilitates corporate and hotel trainingprograms, including but not limited to, New Hire Orientation, Blue EnergyService Skills, Make It Right, Compliance training, Pre-Shift Huddles, QuickHit training, and other training classes as designated by the Senior TrainingManager. Prepares communication such asbrochures, flyers, bulletin boards to advertise training classes. Prepare and distribute training completioncertificates.
ReviewSatisfaction and Loyalty Tracking (SALT) scores and other service/guestfeedback daily and identify trends. Monitor and follow up on 4DX program to improve guest service scores.
Preparetraining materials, order and replenish supplies and refreshments.
Assistwith Team Member Relations programs as directed by the Senior Training Manager.
What are we looking for?
Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School diploma required. College degree preferred.
- Previous training and event coordination experience preferred.
General Human Resources or marketing experience preferred. Prior hospitality experience, preferably hotel experience preferred.
Must be proficient in Excel and Word, experience with Powerpoint preferred.
LICENSES OR CERTIFICATES
CPR certification and/or First Aid training preferred.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Ability to speak another language in addition to English is preferred.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Knowledge of hotel-related jobs and their basic functions.
Knowledge of hotel team members, department personnel and positions.
Knowledge of all department's functionality, hotel facilities and services.
Ability to effectively deal with team members, department heads and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to communicate effectively in English to articulate training material and conduct training, understand reports and related correspondence and accurately perform all essential job functions.
Mathematical skills and considerable skill in the use of a calculator and spreadsheet formulas to prepare moderately complex mathematical calculations without error.
Ability to prioritize and organize workload to ensure deadlines are met.
Ability to analyze information from different sources, create reports and make effective judgments.
Ability to develop access and accurately input information using a moderately complex level of Microsoft Excel, Word and other related software programs.
Experience with working with Publisher, PowerPoint and Photo Shop
Ability to stand, walk and continuously perform essential job functions for an extended period of time.
Ability to travel to various locations throughout the property, utilizing stairs, ramps, elevators and escalators.
Ability to travel to activities, functions and meetings held at various locations.
Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers and facsimile machines.
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Go Hilton
Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton and its partners. After 90 days you may enroll in Hilton's Health & Welfare benefit plans, depending on eligibility. Hilton also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a HiltonTeam Member.
The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.