Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
The Director ITBP will partner with management and regional leadership to determine and implement specific technical needs and priorities of the lab operations. This role is responsible for overseeing both application and infrastructure support and is responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the IT infrastructure is as efficient and productive as possible. They will be the main point of contact for all support inquiries and will direct issues accordingly. Support includes the following applications and systems in lab operations: Telecom, LAN/WAN, Desktop, LIS/BIS equipment, Imaging Systems, Facility Systems, and IT Applications support.
This role is larger in scope and scale and can potentially partner with multiple regions and complex systems. Would also be responsible for specialty labs or more complex systems.
Improves business processes by highlighting deficiencies and recommending change in tools and business processes and reporting.
Will act as a single point of contact and point of escalation for business leaders and represent the Information Technology (IT) process for delivering technology, services and consulting support.
Report operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans.
Manages the implementation of regional service level agreements (SLAs) and metrics around IT laboratory service delivery and support
Ability to provide regional business partner relationship services with the regional business management steering team associated with lab operations planning and execution
Directs the Regional Lab Operations Support team members in a process that provides regular “bottom-up / top-down” input and feedback regarding the National Lab Opns Support Plan and service level program; provides that feedback for integration into the overall plan
Critical Know How and Skill – Selection Criteria
Ability to manage multiple priorities in a highly matrixed organization.
Analytical skills pertinent to planning, development and, implementing organizational change
Demonstrated relationship management service skills and the ability to interface with all levels of staff and management
Strong knowledge of principles of organizational management, financial management, and human resources management
Master’s or Bachelor’s Degree in Computer Science, Information Systems, or other related field
At least 8-10 years of leadership experience, managing in large scale, matrix IT organization.
Demonstrated strong leadership and people development skills
Experience building strong partnership with key business leaders
Ability to drive change and innovation
Expertise in multiple technology areas
Project management experience
Strong analytical and problem solving skills
Strong budgeting/financial experience
Ability to communicate technical issues in a non-technical manner to a diverse audience