Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
This role serves as the primary contact for end-user IT support in the company. Responsible for receiving, prioritizing, documenting and actively resolving help desk tickets. Ensures that end-user computer systems and related hardware are operating and maintained properly. Additionally, may work with Infrastructure teams in supporting servers, networking, and other back-end systems.
? Monitor Service Desk for new tickets/request and assign/escalate it to appropriate teams
? Provide IT support and resolve problems over remote sessions with end-users
? Install, test and configure new laptops, printers, voip phones, peripheral equipment and software
? Maintain inventory of all equipment, software and software licenses
? Assist with onboarding of new users by deploying new laptops/systems using standard hardware, images and software
? Creating email & user accounts and assigning them to proper groups in Active Directory
? Perform timely workstation hardware and software upgrades as required
? Document internal procedures
? Bachelor's Degree in Information Systems, Business, Communications or related field
? 1-2 years of relevant technical experience with Windows workstations and laptops. Experience with Mac OS & O365 is plus
Other skills and abilities
? Must be able to learn and support new and quickly-changing technologies.
? Ability to research solutions or information regarding technical issues.
? Team player with excellent interpersonal skills.
? Must have good customer service skills, time management, and strong attention to detail
? Must have good verbal/written skills to provide effective phone, desk-side, and email support
The benefits our employees enjoy:
- 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)
- Medical/Prescription/Dental/Vision Coverage!
- Low-premium and deductible. Plan with free preventive care.
- $12,000 in Tuition Reimbursement
- 100% Company-paid mobile phone plan
- Personal Time Off (PTO)- Ensuring a balance of work and home life