Quest Diagnostics
Infrastructure Services Director
At a glance
Location: US-NJ-Secaucus Map
Posted: 01/20/2020
Closing: 02/19/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Quest Diagnostics
Job description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index.  With 2018 revenues of $7.53 Billion, and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians.

Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.

Awards/Recognitions

 

  • FORTUNE magazine's "World's Most Admired Companies" list for 4 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Forbes' America's Best Employers List for third consecutive year

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for the second consecutive year in 2018

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

Diagnostic Testing Services

 

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

Outlook

 

In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

 

Technology Overview

 

Quest Diagnostics’ technology stack is comprehensive and includes, but is not limited to:

  • CACHE

  • SQL

  • MySQL

  • WebSphere

  • WebLogic

  • Java

  • MongoDB

 

Position Description

 

The Infrastructure Services Director must have deep experience and knowledge in key areas of infrastructures services including data center components, servers, end points, Cloud, database, middleware and more.  This individual will assist the Architecture team to define, interpret and design the Infrastructure strategy for their area of expertise and be responsible for its implementation across Quest Diagnostics.  They will have a proven track record of interpreting business requirements into infrastructure solutions that drive growth as well as leading the project delivery components with the Infrastructure service delivery team (multi-million-dollar outsourced contract).  Relationship management and performance of outsourced service operations while sustaining and developing relationships with clients and key stakeholders is a core responsibility of this role. They must collaborate with respective Functional Support group leaders and Subject Matter Experts to achieve mutual goals to develop strategic engineering standards, designs processes and procedures on projects that will accelerate technologies for our patients and businesses including the rollout of innovative products and services as well as upgrades to the current environment.


Responsibilities

 

  • Expected to manage projects, technicians and/or vendors contracted to provide outsourced services to Enterprise Operations. This includes both internal and domestic vendor agreements

  • Ability to work with Infrastructure and Business Partners to develop strong partnerships and relationships, including the ability to manage expectations with outsourced vendors and associated services

  • Manages the resolution of potential issues or obstacles

  • Partners and interfaces with senior management in developing, implementing and driving the Enterprise Services objectives with our strategic vendors, ensuring agreed upon business objectives are met

  • Leverages strategic leadership and expertise to create and sustain best-in-class partnering relationships

  • Expected to use tools to track and report service problems and resolutions to management and monitor resource performance and utilization of those vendors

  • Expected to interact collaboratively with other groups in Infrastructure and lines of business

  • Expected to assist in the formulation and implementation of procedures and standards relating to outsourced services

  • Expected to provide technical expertise and education regarding contracts and their effects on operational processes and SLA’s/SLO’s

  • Expected to keep abreast of changes in services

  • Requires sound technological judgment and an enthusiasm for innovation tempered with a pragmatic assessment of the possible

  • Expected to ensure that vendors agreed upon SLA/SLO’s are met and sustained.

  • Demonstrates required competencies and company values on a consistent basis

  • Partner with IT and Business leadership to interpret the needs of the Quest Diagnostics enterprise into Infrastructure solutions that restore growth and increase revenues

  • Align data center, endpoint, software and cloud strategies with IT Architecture in the delivery of mobile Infrastructure solutions to increase end user productivity and reduce costs

  • Define and design standard procedures relating to infrastructure operations, such as: service evaluation, performance metrics, security evaluation and industry maturation.

  • Design and engineer enterprise tools in conjunction with the overall Infrastructure strategy,

  • Design and implement enterprise class systems; hosted and cloud based

  • Develop strategic roadmaps and drive Infrastructure vision into actionable steps for the leadership team

  • Document, test, and/or implement new services, hardware and software updates, including upgrades

  • Provide full lifecycle technical project leadership from requirements gathering through implementation and administration

  • Create and deliver presentations to Leadership

 

Supervision Exercised 

 

  • Directs reports from one to four Grade 51 employees

 

Qualifications


  • Bachelor’s Degree in computing or equivalent experience

  • Minimum of 10 – 15 years of experience in Enterprise-Wide IT operation and systems management. Technical proficiency in an IT Infrastructure platform such as Data or Voice networks technologies, Shared Data Storage platforms or compute platforms running multi-platform operating system such as MVS, UNIX, VMS, NT and software environments, CACHE, DSM, Database and Middleware / Web platforms. 

  • Proven ability to analyze budgets and proposals to identify value opportunities and negotiate best outcomes.

  • Excellent interpersonal skills as both a team leader and as a subject matter expert in a team setting.

  • Ability to foster teamwork by actively participating in and supporting an environment that cultivates professional growth and organizational effectiveness.

  • Excellent organization, negotiation, and presentation skills. Enthusiasm for innovation and the ability to learn new approaches and expand core skill set.

  • Collaborates with Legal in reviewing global Master Service Agreements (MSA). Ability to review higher complexity services and contract language, related to business terms, to ensure protection of the Company.

  • Candidate will have knowledge and experience with the following; Server Class HW (HP, SUN, IBM, Tandem, Windows, LINUX, UNIX/AIX, VMS), Data Network (CISCO), Voice Network (Avaya), Database (Oracle, SQL, Cache),  Middleware (MQ, Weblogic) or other technologies that directly relate to their responsibilities technologies.

  • Must possess knowledge and experience of enterprise operations and enterprise-wide platform hosting technologies in their area of responsibility, as well as tools and techniques and project management methods.

  • Must possess a willingness to conform to system development and administration guidelines while seeking to develop these to meet changes in technology and working practices.

  • Is dedicated to meeting the expectations and requirements of domestic and international internal and external customers; gets first-hand customer information and uses it for improvements in products and service; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Proven ability to analyze budgets and proposals to identify value opportunities and negotiate best outcomes.

  • Excellent interpersonal skills as both a team leader and as a subject matter expert in a team setting.

  • Ability to foster teamwork by actively participating in and supporting an environment that cultivates professional growth and organizational effectiveness.

  • Excellent organization, negotiation, and presentation skills. Enthusiasm for innovation and the ability to learn new approaches and expand core skill set.

  • Collaborates with Legal in reviewing global Master Service Agreements (MSA).

  • Ability to review higher complexity services and contract language, related to business terms, to ensure protection of the Company.

  • Ability to see ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihood; can create competitive and breakthrough strategies and plans.

  • Able to think strategically and manage multiple projects, under pressure, in a fast-paced environment.  Participates in the development of the strategic information technology plan, processes and solutions, recommending strategies and processes that support the direction of the company.

  • Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data designs workflow and procedures.

  • Prioritizes options so that decisions align with tactical objectives; evaluates the quality of or usefulness of information for making informed decisions.

  • Creates new ways of solving problems and improving efficiencies.

  • Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

  • Focuses on solving conflict, not blaming. Keeps emotions under control; remains open to others' ideas and tries new things.

  • Ability to work independently; sets expectations and ability to meet agreed upon deadlines

  • Looks for ways to improve and promote quality. Recognizes accomplishments of other team members.

  • Understands business implications of decisions. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; conserves organizational resources.

  • Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

  • Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Must have proven ability to deliver and support IT projects and organizations in a rapidly changing business climate.

  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

  • Meets productivity standards; Strives to increase productivity.

  • Understanding of ITIL Methodologies and concepts

  • Excellent verbal and written communication skills.

  • Must possess the ability to coordinate efforts within a multi-site, international, service-oriented organization.

 

Infrastructure Services Director